PariPesa Casino - La cuenta del jugador permanece abierta a pesar de la autoexclusión.

My name is Fernando RG with DNI 71559***s the PariPesa casino is licensed to operate legally in Spain.

The license is issued by the Commission

Spanish Gambling Authority (DGOJ), which means that the casino complies with all the necessary requirements and regulations of Spanish legislation

of the game.

PariPesa license number in

Spain: GAN 18-84884-P18.

Well, I am legally banned 🚫 and they have let me register and play, violating the legal block I have and taking advantage of my serious illness.

I have contacted support and they send me from one place to another and the account is still open... It's ridiculous.

Mi nombre es Fernando R. G. con DNI 71559***s el casino PariPesa tiene licencia para operar legalmente en España.

La licencia es emitida por la Comisión

Española del Juego (DGOJ), lo que significa que el casino cumple con todos los requisitos y regulaciones necesarios de la legislación española

del juego.

Número de licencia PariPesa en

España: GAN 18-84884-P18.

Pues yo estoy legalmente prohibido 🚫 y me han dejado registrarme y jugar vulnerando el bloqueo legal que tengo y aprovechándose de mi dura enfermedad.

me e puesto en contacto con el soporte y me mandan de un lado a otro y la cuenta aún sigue abierta …. Es de traca.

Dear Xotin35,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please note that according to our information, PariPesa Casino is licensed by the Curaçao Gaming Control Board (GCB). I also did not find any information regarding the Spanish license you mentioned in the Register of Licensed Operators.

If the casino does not operate with a Spanish license, they do not have access to the register of the self-excluded persons valid in Spain.

Could you please specify if you informed this casino of your gambling problem directly and requested to be self-excluded? If so, please forward me the account closure request at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

On their website it says that they have a Spanish license.

en su web pone q tiene licencia española

Thank you for your emails and for providing the screenshot.

After reviewing the information, I was unable to find details regarding a Spanish license in the Spanish registry of licensed operators or on the casino's website. Could you please provide me with the exact link or guide me to where the information about the Spanish license can be found?

Additionally, our specialists from the Data Department have verified that the casino operates under a license issued by the Curaçao Gaming Control Board.

Well, it's on their website:

https://paripesalat.com/

If it is there, it has something to do with them, it is their website... or are they lying???

If they have deceived me, I will report them.

attached screenshot

Pues está en su web:

https://paripesalat.com/

si lo pone ahí algo tiene que ver con ellos es su web… o están engañando???

si me han engañando les voy a denunciar.

adjunto captura

Thank you for providing me with the link. After reviewing it, it appears to be an advertisement website that redirects users to the official casino platform when clicking on "register" or "login."

I’d like to clarify that Paripesa does not hold a valid gambling license in Spain. When verifying licenses, it's essential to check the footer of the casino’s website. A properly licensed casino should display a validator – a clickable logo of the licensing authority that allows you to confirm the license’s validity. If the site only lists a license number or general licensing information, you can always verify it directly on the official website of the relevant licensing authority.

After conducting a thorough review, we found that Paripesa operates under a license issued by the Curaçao Gaming Control Board only. This means that the casino is not registered with Spain’s self-exclusion system and does not have access to the Spanish register of self-excluded persons.

I completely understand that this situation may have caused frustration or even financial consequences for you. However, Casino Guru specializes in mediating player disputes rather than handling licensing violations or regulatory policies. While I truly sympathize with your concerns, we unfortunately do not have the authority to enforce compliance with licensing laws.

If you believe that this casino is misleading players regarding its licensing or responsible gambling policies, you may consider reporting it directly to the relevant gambling regulator or consumer protection authority in your country.

I’m sorry that we are unable to assist you in this particular matter, but if you ever need help with a different casino-related issue, please don’t hesitate to reach out.

Best regards,

Veronika

We’ve reopened this complaint at the request of Xotin35. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player sent us the following message:

Pero que sigo con la cuenta abierta

Thank you for letting me know. Of course, we can assist you with the closure of your account. However, as I mentioned before, we won't be able to request the casino to refund the lost deposits to you since they did not have any information about your national self-exclusion.

When applying for the self-exclusion, always state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion due to gambling addiction

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing materials for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please fill out this form and send it to the casino at support-en@paripesa.com and add my email veronika.f@casino.guru to the copy. Thank you for your cooperation.

Dear Xotin35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.