PariPesa Casino - Los retiros de los jugadores se retrasan y los problemas con las cuentas persisten.

Good afternoon, I have a problem with Paripesa apart from that they limited my withdrawals to 109 euros per day, 4 days ago I deposited 92 euros and I have reached 510 euros, when I wanted to withdraw they asked me for documentation again when my account is fully verified, every time I sent a document they either rejected it or asked me for other proof such as selfies with the document and with my email open showing the emails received by Paripesa, after exchanging several emails the next thing they asked me is if I had a relationship with a person called W****** G***** G***, which I have no idea who it is, I sent them the email telling them that I have no idea who that person is, and then I have not received a response from them and my account still cannot make withdrawals,

The truth is that as a client I feel totally annoyed and disappointed by this page. It is obvious that they do this to most clients. I hope you can help me as soon as possible with this case.

greetings

M***** C*****

Buenas Tardes ,tengo un problema con Paripesa aparte que me limitaron los retiros a 109euros por día ,hace 4 días deposite 92 euros y he llegado a 510 euros ,cuando quise retirar me pidieron nuevamente documentación cuando mi cuenta esta totalmente verificada ,cada vez que enviaba algún documento o me lo rechazaban o me pedían otra pruebas tales como selfis con el documento y con mi correo abierto mostrando los correos recibidos por Paripesa, después de intercambiar varios correos lo siguiente que me preguntaron es si tenia relacion con una persona llamada W****** G***** G*** ,el cual no tengo ni idea de quien será, les envié el correo diciéndoles que no tengo idea de quien es esa persona,y luego ya no he recibido respuesta de ellos y mi cuenta sigue sin poder hacer retiros,

la verdad que como clienta me siento totalmente fastidiada y defraudada por esta pagina es obvio que a la mayoría de clientes les hacen esto .Espero me ayuden a la brevedad con este caso

saludos

M***** C*****

Dear mchumanr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Did you accumulate your winnings with or without an active bonus?

Did you use a VPN?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please share your full communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good afternoon

Did you accumulate your winnings with or without active bonus? NO

Did you use a VPN? NO

Is there a chance that someone in your household or using the same IP address has also created an account at this casino? NO

Could you please share with me all the communication you had with the casino? Please send me emails or chat transcripts to my email at , or post screenshots here. I ALREADY POSTED IT

I also sent you the email so that you have them with the withdrawal history

Thank you so much

Buenas Tardes

¿Acumulaste tus ganancias con o sin bono activo? NO

¿Utilizaste una VPN? NO

¿Existe la posibilidad de que alguien de su hogar o que utilice la misma dirección IP también haya creado una cuenta en este casino? NO

¿Podrías compartirme toda la comunicación que tuviste con el casino? Envíame correos electrónicos o transcripciones de chats a mi correo electrónico en dominika.l@casino.guru , o publique capturas de pantalla aquí. YA LA PUBLIQUE

también te envié el correo para que las tengas con el historial de retiros

Muchas Gracias

After all the documents sent, they continue requesting documentation. It is obvious that they want to steal the money. The account was verified and now they ask for more and more documents, which are sent to them quickly and they do not allow withdrawal. Help me Casino Guru, this Paripesa page is an abuse. Attached is the last email received from Paripesa.

Después de todos los documentos enviados siguen solicitando documentación ,es obvio que se quieren robar el dinero ,la cuenta estaba verificada y ahora piden cada vez mas y mas documentos los cuales se les envía rápidamente y no dejan retirar ,ayúdenme Casino Gurú esta pagina Paripesa es un abuso. Adjunto Ultimo e mail recibido de Paripesa.

Good evening, today Paripesa, after requesting everything that was sent, requested another document. They are doing this on purpose, every time a document is sent they request another one. I need help please.

attached email.

Greetings

buenas noches hoy paripesa luego de pedir todo lo enviado me solicito otro documento ,están haciendo esto a propósito cada vez que se le envía un documento vuelven a solicitar otro ,necesito ayuda por favor.

adjunto correo.

Saludos

Dear mchumanr, have you submitted your utility bills to the casino?

Have you received any results from the verification mentioned in the latest screenshot?

I HAVE SENT TELEPHONE AND UTILITY BILLS SUCH AS ELECTRICITY

Have you received any results from the verification mentioned in the last screenshot?

NO, NONE OF THEM SAY THAT THEY HAVE A LOT OF WORKLOAD AND THAT WE HAVE TO WAIT, BUT EVERY TIME A DOCUMENT IS SENT, THEY ASK FOR ANOTHER ONE AFTER 3 OR 4 DAYS.

HE ENVIADO FACTURAS DE TELEFONO Y DE SERVICIOS PUBLICOS COMO LUZ

¿Has recibido algún resultado de la verificación mencionada en la última captura de pantalla?

NO NINGUNO DICEN QUE ESTAN CON MUCHA CARGA LABORAL Y QUE HAY QUE ESPERAR ,PERO CADA VEZ QUE SE ENVIA UN DOCUMENTO A LOS 3 O 4 DIAS PIDEN OTRO .

4 days ago they asked me for a driver's license, I sent it, and today they have asked me for an International Passport again. The truth is that I don't know what it is, they are just excuses, I have already sent them absolutely everything and you have not supported me with the issue. I am very mortified. I am attaching screenshots of the emails.

Hace 4 días me solicitaron licencia de conducir ,la envié ,y hoy nuevamente me han solicitado Pasaporte Internacional ,la verdad que no se que es ,son pura excusa ósea ya les envié absolutamente todo y Ustedes no me apoyan con el tema estoy muy mortificada. adjunto capturas de los correos .

Dear mchumanr, have you not been able to verify your casino account?

Dear mchumanr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.