Pelican Casino - La retirada del jugador se ha retrasado.

After requesting the deposit, they rejected it and then returned $15.

Luego de pedir el depósito me lo rechazaron y mire devolvieron 15 dólares

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Dear jenniferfredericv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino.

To better understand your situation, could you please provide answers to the following questions?

• What method did you use to request the withdrawal? Was it the same one you used previously?
• What reasons were provided to you for the rejection of your withdrawal?
• Have you had any previous withdrawals successfully processed? If so, how long did those take?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

ELLOS RESPONDIERON ESTO

Hello,

The financial department declined your withdrawal request .

When the player abuse bonuses, Pelican Casino has the right to apply

measures to such a player, namely: to remove, cancel all existing

bonuses and bonus winnings; immediately block the player's account.

Making 6 or more deposits in a row using a promo-code implies the abuse

of bonus policy. In order to avoid such abuse, the player should make

deposits from time to time without using a promo-code (the deposit

shouldered be less than the average amount of previously made deposits).

Your balance is equal to the last deposit sum plus the remaining sum

before your last deposit, in total $15

SOLO COMPRE UN BONO, Y CUMPLI LA META

Thank you for your reply and for providing the previous details, jenniferfredericv.

It appears that the casino may have penalized your account for irregular gameplay patterns while using bonus funds, which we find somewhat unclear based on the information available so far.

• Could you please provide your game/bonus history, as well as your transaction history, so we can review whether all conditions were met?
• Additionally, could you provide any further evidence or communication you’ve had with the casino? This may include screenshots, emails, or chat records.

You can send all relevant documents to: petra.h@casino.guru or upload your screenshots directly to the thread.

Thank you again for your cooperation.

I always deposit and buy a single bonus, even if that bonus was No Wager FS, I will send it to you.

Siempre deposito y compro un solo bono incluso ese bono eraNo Wager FS se los enviaré

Any response

Alguna repuesta

Dear jenniferfredericv

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

But am I correct?

Pero estoy en lo correcto???

Dear jenniferfredericv,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Pelican Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

"The casino confirms a payment of $15, but my complaint is about the unjustified confiscation of the remaining $143. I have attached my record showing that I legitimately won $158 with a 'No Wager' bonus. Since it was a purchased bonus, I consider applying such a low withdrawal limit (10% of total winnings) to be a predatory practice, and this was not clearly visible at the time of purchase."

"El casino confirma un pago de 15 USD, pero mi queja es por la confiscación injustificada de los 143 USD restantes. Adjunto mi historial donde se ve que gané 158 USD legítimamente con un bono 'No Wager'. Al ser un bono comprado, considero que aplicar un límite de ganancia tan bajo (10% del total ganado) es una práctica predatoria y no estaba claramente visible al momento de la compra."

What will happen if they don't respond within the remaining time?

si no responden en lo que les queda de tiempo que sucedera?

Dear jenniferfredericv,

Palican Casino got in touch, and we are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

such as

como cuales

Dear Pelican Casino Team,

Thank you very much for providing all the information and supporting evidence.

Dear jenniferfredericv,

After carefully reviewing all the available information, we regret to inform you that we are obliged to reject your complaint. Based on the evidence provided, the casino appears to have acted in accordance with the Terms and Conditions you agreed to upon registration.

Please rest assured that, as an independent party, we have thoroughly reviewed all the evidence, and our decision is based solely on verified facts and an objective assessment.

As previously communicated by the casino, their decision is supported by the following rule:

"Making 6 or more deposits in a row using a promo code implies abuse of the bonus policy. To avoid such abuse, the player should occasionally make deposits without using a promo code (the deposit should not be less than the average amount of previously made deposits)."

We understand that this may not be the outcome you were hoping for. You are, of course, entitled to disagree with our conclusion and may consider contacting the relevant licensing authority if you believe your case warrants further review.

I am sorry that we could not assist you further in this matter.