PGBET Casino - El jugador cree que el reintegro se ha retrasado.

To begin with, I won 9000 Mexican pesos, but I couldn't play anymore. Then I wanted to withdraw the money, and the virtual assistant told me I had to deposit 300 pesos. After that, it said I had to reach level 2 and deposit another 300. Then it said I had to reach level 3 to correct the information and deposit 1500. It's worth mentioning that I copied my password from my online banking, so it's impossible for me to make a mistake. Obviously, I didn't deposit the 1500...

Para empezar gane 9000 pesos mexicanos ya no pude jugar,luego quise sacar el dinero y me dijo el asistente virtual que tenía que depositar 300 pesos ,después que tenía que ser nivel 2 y que depositara otros 300 ,después que tenía que ser nivel 3 para corregir los datos,y depositar 1500 ,cabe mencionar que yo mi clave la la copié desde mi banca electrónica,osea es imposible equivocarme, obviamente los 1500 no los deposite...

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Dear Osva,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Osva,

unfortunately, PGBET Casino is a scam website, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about similar casinos with identical layouts. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits. Such casinos include:

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This list is not exhaustive, as these sites frequently disappear and reappear under different names.

We strongly advise you to cease all interactions with PGBET Casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Attila G.

Dear Osva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru