PGBET Casino - El jugador está teniendo problemas con la verificación de su cuenta.

I made my $600 deposit to be able to withdraw, but I made a mistake in one number when registering my interbank CLABE number, and now I have to deposit $1500 to change my interbank CLABE number, and it won't let me play.

Yo hice mi depósito de $600 para poder retirar y me equivoqué en un número al dar de alta mi CLABE interbancaria y ahora tengo que depositar $1500 para que me cambien la CLABE interbancaria y no me deja jugar

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Hello,

Thank you very much for submitting this complaint. I am sorry to hear about the problem you've been facing.

A reputable casino will never ask a player to make multiple deposits in a row. While it’s true that players may be asked to make a verification deposit when cashing out from a free bonus, the case with PGBET Casino is quite different.

Another warning sign is claiming you need to register your payment information and that, due to a mistake, you need to make further deposits. You should always be cautious if a casino requests suspicious or unnecessary fees for processing your payment. You can read more about scam casinos and their practices in our article here: 

Scam Casinos and the Practices They Use

We strongly advise you to cease all interactions with this website and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your payment accounts and monitor them for suspicious activity.

Please let me know if there is anything else I can assist you with. Thank you in advance for your cooperation.

Best regards,

Tomas

Dear Lisadal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru