Pigmo Casino - El jugador afirma que el pago se ha retrasado.

I deposited and played a couple of days ago at the casino. I managed to raise the amount to 200 USD and proceeded to make a withdrawal, but after 48 hours it didn't arrive. I decided to cancel it and make another one, but for 20 USD in Solana currency, which would be 0.15 sol, which is the minimum, and up until now it hasn't arrived. The casino asked for 10 USD so that I could withdraw and bet 2500 USD, which I will give you.

Deposite y jugué desde hace un par de dias en el casino logre subir a la cantidad de 200 usdt y procedí a realizar un retiro el cual pasaron las 48 horas y no llego decidí cancelar y hacer otro pero de 20 usdt en moneda solana que serian 0.15 sol que es lo minimo y asta ahorita no a llegado el casino pedia 10 usdt mismo para que pudiera retirar y apostar 2500 derellover el cual los ir

Dear Coflaccarloszeldel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Coflaccarloszeldel,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello.

No, they still haven't canceled my withdrawal and they haven't even returned the balance to my account, it's practically disappeared.

Hola.

No aun no de echó me cancelaron el retiro y ni me devolvieron el balance a la cuenta prácticamente desapareció

Dear Coflaccarloszeldel,

Would it be possible to forward the e-mail communication between you and the casino support to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear Coflaccarloszeldel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru