Pistolo Casino - El jugador afirma que el pago se ha retrasado.

I cleared the wagering requirements for a deposit bonus and then requested a withdrawal of some of my winnings. I can only request €500 per day at Pistolo, and for a maximum of three consecutive days. I did this on July 1, 2, and 3. Previous withdrawals were processed after three business days.

I expected that here, too, and contacted the live chat for the first time on July 8th. Since then, my daily inquiries have been met with nothing more than a simple response: there are problems due to the high number of inquiries, and other excuses. Despite the good review from casinoguru, I'm slowly beginning to doubt the trustworthiness of the site.

Can you please help me? In addition to the requested withdrawal, I still have a balance of well over €1,000 in my account.

Best regards AG

Ich habe die Umsatzbedingung für einen Bonus für eine Einzahlung freigespielt und daraufhin einen Teil der Gewinne zur Auszahlung angefordert. Ich kann bei Pistolo nur 500 _€ pro Tag anfordern und das an maximal 3 Tagen hintereinander. Das habe ich dann am 1,2 und 3 juli gemacht. Vorherige Auszahlungen sind nach 3 Werktagen erfolgt.

Das habe ich hier auch erwartet und am ,8,7 erstmals den Live Chat kontaktiert. Seitdem heißt es auf meine tägliche Nachfrage immer nur es gebe Probleme da so viele Anfragen vorliegen und weitere Ausflüchte. So langsam Zweifel ich trotz der guten Bewertung durch casinoguru an der Seriösität.

Können sie mir bitte Helfen. Neben dem angeforderten Auszahlungen habe ich noch ein weiteres Guthaben von deutlich über 1000 € auf dem Konto.

Viele Grüße A. G.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, the problem persists. Pistolo has always responded very adequately to my live chat inquiries.

Nein, das Problem besteht weiterhin. Pistolo hat auf meine Livechat Anfragen immer sehr ausreichend geantwortet.

Dear Dominika, the problem persists. Pistolo's live chat has always responded very adequately to my inquiries. I'd be happy to send you a screenshot.

Best regards, Andreas

Liebe Dominika, das Problem besteht weiterhin. Der Livechat von Pistolo hat auf meine Nachfrage immer sehr ausreichend geantwortet. Gerne kann ich ihnen Screenshot davon zukommen lassen.

Liebe Grüße Andreas

was briefly on the Pistolo casino site. There has also been a change under the license section; until recently, it was Novaforge, but now it is Stellar.

Hope it is helpful

war kurzfristig auf der Casinoseite von Pistolo. Ebenso hat unter dem Punkt Lizenz ein Wechsel stattgefunden, war es bis vor kurzem noch Novaforge ist es jetzt Stellar

Hoffe es ist hilfreich

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika