Pistolo Casino - La retirada del jugador se ha retrasado.

Once again there are problems with the withdrawal, it has been over 3 days (weekdays) since the withdrawal and my withdrawal request is still "in review". When I contact customer service I only get the same generic answers assuring me that everything is ok and that the finance department will process the payment as soon as possible. I highly doubt and fear that it will be like last time and I will have to resort to the help of casinoguru to get the withdrawal for myself, last time I fought with them for over a week.

Jälleen kerran kotiutuksen kanssa on ongelmia, kotiutuksesta nyt yli 3 vuorokautta (arkipäiviä) ja kotiutuspyyntöni edelleen "tarkistuksessa". Kun ottaa asiakaspalveluun yhteyttä saa vain samat geneeriset vastaukset joissa vakuutellaan kaiken olevan ok ja talousosaston käsittelevän maksun niin pian kuin mahdollista. Suuresti epäilen ja pelkään että käy niinkuin viimeksikin ja joudun turvautumaan casinogurun apuun jotta saan kotiutuksen itsellenk, viimeksi taistelin heidän kanssaan yli viikon.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila