Planet Of Bets Casino - El pago del jugador está retrasado y la verificación de la cuenta está pendiente.

Planetofbets casino no longer pays; it's a scam. It's been three days since I last received a payment. I requested a withdrawal, and they used to pay, but now they're asking for KYC. I sent them the documents to verify my account by email, and it's been four days and they haven't responded to my messages. Casino Guru doesn't help with these sites, so don't get your hopes up that Casino Guru helps recover withdrawal balances. These companies pay Casino Guru to post good reviews and spread the word that they're scamming people.

El casino planetofbets ya no paga es scam estafa lleva ya tres dias sin paga solicitaba un retiro y anteriormente pagaba ahora me pidio KYC les envie los documentos que verifiquen mi cuenta por correo y ya 4 dias que no responden mis mensajes casino guro no soluciona nada con esta paginas asi que no se hagan ilusiones que casino guru ayuda a recuperar saldos de retiros estas empresas pagan a casino guro para que ponga reseñas buenas y digan estafando

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear victorvico0931,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after some withdrawals were processed previously.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

If they don't respond to any messages, then don't speak well of this casino. Look, I've tried many casinos, and this one is not serious at all. If you can help, help get casinos like this one taken down by lowering their rating to zero. It's a scam. They lack professionalism when it comes to collecting payments. If they're quick, it doesn't make sense that when someone pays with a wallet, the name is visible. Don't you think only the wallet owner has access to that and all their information is exposed? If you can help, please help by removing this casino and giving it a red rating.

Si no respinden ni un mensaje y pues no hables bien de este casino mira que yo he probado muchos casino y es casino no es nada serio pues si puedes ayudar ayuda a que casinos como este les den de baja bajando la caligicacion a cero es una estafa les fakta seriedad para cobrar si son rapidos no tiene logica cuando uno paga con una wallet pues se ve el nombre no crees que eso solo tie aceso el dueño de wallet y sald toda su informacion si pyedes ayudar ayuda elimindo este casino y polno en rojo

Thank you for your reply, victorvico0931. I understand you may be busy or distressed by the situation, but it appears my earlier questions have not yet been answered. Could you please review my first message and provide the requested information? These details are important for us to proceed with the case. Thank you in advance for your assistance.

Thank you for your response, victorvico0931. I understand you may be busy or distressed by the situation, but it seems my previous questions haven't been answered yet. Could you please review my first message and provide the requested information? This data is important for us to continue with the case. Thank you in advance for your help. Regarding your comment about Planetofbet not paying, it's been a week and I sent all my documents, and they haven't responded by email either. I was scammed out of $210 by Planetofbets, an unreliable website.

Gracias por su respuesta, victorvico0931. Entiendo que puede estar ocupado o angustiado por la situación, pero parece que mis preguntas anteriores aún no han sido respondidas. ¿Podría revisar mi primer mensaje y proporcionar la información solicitada? Estos datos son importantes para que podamos continuar con el caso. Gracias de antemano por su ayuda. Que te respondi algo que dije en los comentarios plantofbet no paga ya una semana envie todos mis documentos y tampoco por correo responden me estafaron 210 dolares planetofbets pagina no fiable

Hello victorvico0931,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ven Casino Guru doesn't solve anything with Planetofbets. Delete your page or I'm going to believe that Planetofbets pays you to promote your scam site.

Ven casino guru no soluciona nada con planetofbets eliminen ssu página o voy a creer que planetofbets les paga para que promocionen su página de estafa

Hello victorvico0931,

I apologize for the late response. I realize that you might feel distressed by the situation, but please note that I am still waiting for you to answer two questions from my initial message:

Which documents have you already submitted, and when did you send the most recent one?

Has the casino indicated any issues with approving any specific documents?

Please provide the required information so we can proceed with further investigation. Thank you.

Dear victorvico0931,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru