Platincasino - El jugador exige el cierre de su cuenta y el reembolso.

Hello Guru Team, I have a problem with Platin Casino. I recently informed the casino that I suffer from gambling addiction and therefore wish to permanently close my account. Aside from a confirmation that support would look into it, nothing else has happened. I demand that Platin Casino permanently close my account and refund the amount I deposited after disclosing my gambling addiction, as it is a disastrous practice on the part of the casino to keep the account open as long as possible, knowing that people with gambling addictions have difficulty controlling themselves. Please provide a statement from Platin Casino, and request that the Casino Guru Team mediate in this matter.

Best regards

ID

Hallo Guru Team,ich hab ein Problem mit dem Platin Casino ich habe das Casino vor kurzem darauf hingewiesen dass ich unter Spielsucht leide und deswegen mein Konto dauerhaft schließen möchte. Außer einer Bestätigung dass sich der Support darum kümmern wird ist ansonsten leider nichts geschehen. Ich fordere vom Platin Casino mein Konto permanent zu schließen und die Summe die ich nach Bekanntgabe meiner Spielsucht einbezahlt habe zurück zu bezahlen da dies eine katastrophale Vorgehensweise seitens des Casinos ist das Konto noch so lange wie möglich offen zu halten in dem Wissen dass sich Spielsüchtige Menschen schwer kontrollieren können. Bitte um eine Stellungnahme seitens Platin Casino, und bitte das Casino Guru Team um Mediation in diesem Fall.

Mit freundlichen Grüßen

I.D

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear IGGYSAN85,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
• Have you considered reaching out to the casino through alternative communication channels?
• Do you currently have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina

Hello Kristina, I have sent you the email with the requested data.

LG

I

Hallo Kristina,habe ihnen die Mail mit den geforderten Daten gesendet.

LG

I

Hi Kristina, did you receive the requested information that I sent you by email?

LG

I

Hallo Kristina, haben sie die geforderten Daten bekommen die ich ihnen per Mail geschickt habe?

LG

I

Dear IGGYSAN85,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina