Platincasino - El jugador solicita un reembolso del depósito.

I am fully convinced that there is cheating in this casino. It cannot be that there is no profit with more than 1000 spins. The RTP is said to be 94 percent. This stinks of common cause with the game manufacturer. I am in the process of filing a criminal complaint. Feel I was fooled and cheated by this casino. It's time that the game manufacturers were also watched closely. This casino should be taken off the market. I took pictures where you can see that the game was manipulated. I'll hand it over to a lawyer. Can you tell the casino .I want my deposit back.

Bin voll und ganz überzeugt das in diesem Casino betrogen wird.Es kann nicht sein das bei über 1000 Drehungen kein Gewinn kommt.Angeblich liegt der RTP bei 94 Prozent.Das stinkt nach gemeinsamer Sache mit den Spielehersteller.Bin dabei eine Strafanzeige zu machen.Fühle mich verarscht und betrogen von diesem Casino.Wird Zeit das auch den Spieleherstellern auf die Finger geschaut wird.Dieses Casino gehört vom Markt genommen.Habe Aufnahmen gemacht wo man sieht das das Spiel manipuliert ist.Werde das einen Anwalt übergeben.Könnt ihr dem Casino mitteilen.Ich fordere meine Einzahlung zurück.

Dear bigbig60,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

It's done, I've contacted you further. The account is on hold until it's clarified. Thanks

Hat sich erledigt,habe mich weiter gewendet.Das Konto ruht erst mal bis das geklärt ist. Danke

Thank you for your reply, bigbig60. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.