Platincasino - El retiro del jugador se retrasa.

I've been waiting for two weeks for my withdrawal from my account, which has been active at Platin Casino for years. Unfortunately, the withdrawal is always rejected after 2-3 days. Then they require a new form, even though I deposited with my bank account. Now they want various documents from my credit card. I've already sent documents six times, but support is unresponsive except to say that I should be patient. I've deposited over 200€ from my bank without any bonus.

Ich warte seit 2 Wochen auf Auszahlung mein Konto besteht seit Jahren bei Platin Casino , leider wird die Auszahlung nach 2-3 Tagen immer wieder abgelehnt dann wird ein neues Formular von denen benötigt obwohl ich mit meinem Bankkonto eingezahlt habe wollen sie verschiedene Unterlagen meiner Kredit Karte habe jetzt zum 6 mal Unterlagen hingeschickt , Support gibt keine Antwort außer ich soll Geduld haben , ich habe über 200€ eingezahlt ohne Bonus von meiner Bank ,

Dear kwilhelmsen,

Thank you very much for submitting your complaint. I’m sorry to hear about the challenges you are experiencing with your withdrawal from Platincasino and the lack of responsiveness from their support team.

To assist you further, could you please provide more details about the situation?

• Could you confirm the total amount of your pending withdrawal and the exact date you first requested it?
• When the casino requests new documents, do they provide any specific reasons or explanations as to why the previously submitted documents were not sufficient?
• Have you received any specific communication from the casino support team apart from the general requests for patience? If so, could you share details or screenshots of their responses?

If you have any additional correspondence, screenshots, or documentation that could help us better understand your case, please feel free to forward them to petronela.k@casino.guru.

Your cooperation is crucial for us to investigate this matter effectively. Without your input and the necessary information, we won’t be able to proceed with your case or work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hello I got my money now thanks to you the case can be closed

Hallo ich habe mein Geld jetzt bekommen dank euch der Fall kann geschlossen werden

Dear kwilhelmsen,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru