Platincasino - La cuenta del jugador fue bloqueada.

PURE RIP-OFF I INVESTED SO MUCH MONEY AND THEN WON SOMETHING €700.43 WANTED TO PAY IT BUT THEN I WAS BLOCKED BECAUSE MY PLATINCASINO ACCOUNT AND MY PAYSAFE ACCOUNT DID NOT BELONG TOGETHER.

I HAVE SENT ENOUGH EMAILS BUT STILL NO RESPONSE

REINSTE ABZOCKE HABE SO VIEL GELD HINEIN INVESTIERT UND HABE DANN MAL WAS GEWONNEN 700.43€ WOLLTE ES AUSZAHLEN LASSEN ABER DANN WURDE ICH GESPERRT DA MEIN PLATINCASINO KONTO UND MEIN PAYSAFE KONTO NICHT ZUSAMMEN GEHÖRTEN.

ICH HABE GENUG EMAILS HERAUSGESCHICKT ABER ES KOMMT IMMERNOCH KEINE RÜCKMELDUNG

Hello habuziuzi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platinasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you use someone else's payment method to deposit into the casino other then your's? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear habuziuzi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.