Platincasino - La cuenta del jugador fue desactivada.

Hello, so I wanted to withdraw my winnings of 400€ but the casino wanted me to verify myself, I did that a day later I wanted to log in but it said your account was deactivated now I don't know what to do anymore

Hallo , also ich wollte meinen Gewinn abheben von 400€ jedoch wollte das Casino dass ich mich verifiziere habe ich auch getan dan einen Tag später wollte ich mich einloggen jedoch stand da dein Account wurde deaktiviert jetzt weiss ich nicht mehr weiter

Dear dzemil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I might better understand the situation.

Could you please advise which documents you provided for verification and if you received any confirmation from the casino they were approved? Did the casino explain why your account was deactivated? Did you accumulate your winnings in the casino using bonuses or not?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello dear Thomas, so I used my girlfriend's email but gave my data and got a bonus of 100% bonus. The casino said I gave false information

Hallo lieber Thomas , also habe die Email meiner freundin benutzt jedoch meine Daten gegeben und hat einen boni von 100% bonus . Das Casino sagte dass ich falsche daten weiter gegeben habe

Thanks for the reply, dzemil.

Could you please advise which documents you provided for verification and if you received any confirmation from the casino they were approved?

Also, Could you please explain why you used the email of your girlfriend to register at the casino instead of your own? Whose personal information did you fill out in the player's profile? Whose payment method did you use to deposit in the casino?

I'll look forward to your reply.

Dear dzemil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.