Platincasino - Las solicitudes de retiro de los jugadores se retrasan.

My account is fully verified. I've uploaded a copy of my ID and bank statements with deposit receipts. My withdrawal requests are being rejected for no reason. Emails to support are not being responded to. A completely criminal organization!!!

Mein Konto ist vollständig verifiziert. Ich habe eine Kopie meines Ausweises, Kontoauszüge mit Belegen der Einzahlungen hochgeladen. Ohne jeden Grund werden meine Auszahlungsanfragen abgelehnt. Auf Mails an den Support wird nicht reagiert. Absolut kriminelle Organisation!!!

Dear tobiassss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you tried requesting the withdrawal via alternative payment methods?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

This is not bonus money. I tried about 10 times to request withdrawals via bank transfer, and each time they were canceled without explanation. Since I only deposited via my bank account, I can only use this method for withdrawals. There was no response to my numerous emails. I am very disappointed.

Hallo,

es handelt sich nicht um Bonus Geld. Ich habe ca 10 mal versucht Auszahlungen über Banküberweisung anzuordnen und jedes Mal wurden diese ohne Abgaben von Gründen storniert. Da ich ausschließlich über mein Bankkonto eingezahlt habe kann ich auch nur diese Methode für Auszahlungen nehmen. Auf meine zahlreichen Mails wurde nicht einmal reagiert. Ich bin sehr enttäuscht.

Thank you for your reply, tobiassss. Do you currently have any pending withdrawals? Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, if you've received any response from the casino since my last message, please forward the communication to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello, I have now received the payout. However, the casino is causing problems again. Because I once deposited a small amount with a credit card and crypto, they no longer allow withdrawals to my bank account or any other withdrawals. It's incredibly tiring with this casino. Currently, I can't access my balance. I seriously wonder how this casino can have such a good reputation.

The casino has already received all the documents for credit card verification.

hallo, ich habe die Auszahlung mittlerweile erhalten. Jedoch macht das Casino wieder Probleme. Weil ich einmal einen kleinen Betrag mit Kreditkarte und Crypto eingezahlt habe, lassen sie nun keine Auszahlungen mehr auf mein Bankkonto zu und auch sonst keine Auszahlungen mehr. Es ist unheimlich ermüdend mit diesem Casino. Aktuell komme ich an mein Guthaben nicht heran. Ich frage mich ernsthaft wie dieses Casino eine so gute Reputation haben kann.

alle Unterlagen zur Verifizierung von Kreditkarte hat das Casino auch schon längst erhalten.

Here is an overview with the withdrawals they Declined.

Confirmation that they are rejecting my withdrawals to my bank account!!!

Bestätigung dass sie meine Auszahlungen auf mein Bankkonto!!! Ablehnen.

The casino already has bank statements and the front and back of the credit card.

Kontoauszüge und Vorder- und Rückseite der Kreditkarte liegen dem Casino bereits vor.

Thank you very much for your reply, tobiassss. Do I understand correctly that you have managed to withdraw €36 so far? Could you please clarify how much money you currently have in your casino account?

Dear tobiassss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru