Playdoit Casino - La cuenta del jugador está congelada debido a supuestas cuentas duplicadas.

I created an account at Playdoit Casino for the first time. Email and phone number verification were approved. I started playing with a bonus they gave me and managed to redeem it with the amount stated in the terms and conditions. I continued playing the slots and won $69,387.5 pesos. They asked me to verify my documents (INE and PROOF OF ADDRESS). I sent them as requested, and they were verified correctly. Then, they asked for my bank details and made a 1-cent deposit for bank account verification. When I made a withdrawal of 200 pesos, the account was automatically closed. When I tried to log in again, it said my account had been frozen. After properly verifying my information, I contacted customer service, and they mentioned that I have duplicate accounts. Also, when I received customer service, they changed the names of the people who answered. It doesn't make sense to me after creating my account for the first time and my information was verified correctly. I want to know if there's a solution to recover my account? and withdraw my earnings.

Cree una cuenta en el casino playdoit por primera vez, la verificación de correo y número telefónico fueron aprobados. Comencé a jugar con un bono que me regalaron y logre liberarlo con la cantidad que decía en los términos y condiciones. Continúe jugando en las tragamonedas y me gane $69,387.5 pesos me pidieron verificación con mis documentos (INE Y COMPROBANTE DE DOMICILIO) Los mande como los pidieron y se verificó correctamente después me pidió mis datos bancarios y me hicieron un deposito de 1 centavo para verificación de la cuenta bancaria cuando hice un retiro de 200 pesos la cuenta se cerro automáticamente y cuando quise entrar de nuevo decía que mi cuenta habia sido congelada. Después de la verificación correcta de mis datos contacté con atención a cliente y menciona que tengo cuentas duplicadas también al recibir la atención cambian los nombres de los que te contestan. no me suena lógico despues de crear por primera vez mi cuenta y que mis datos se hayan verificado correctamente. ¿Quiero saber si existe alguna solución para poder recuperar mi cuenta? y hacer el retiro de mis ganancias.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Peter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you accumulated your winnings with the help of a bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Is there anyone else who has the same IP address?

I accumulated profits after clearing the bonus I was given.

Slot machines

No hay alguien más que tengas las mismas dirección IP

Acumule ganancias después de liberar el bono que me dieron.

Tragamonedas

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan, who will be at your service. However, I would like to warn you that it seems to be a common practice of Playdoit Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Romanrex,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Playdoit Casino to join this conversation and assist in addressing the complaint.

Dear Playdoit Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

What happens if the casino doesn't respond?

¿Que pasa si no responde el casino?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru