PlayFast Casino - La cuenta del jugador ha sido cerrada y los fondos confiscados.

On January 16, 2025, I received an email informing me that my account was being closed for violating the terms and conditions, specifically citing section 5.9.5, but without providing any evidence of which condition I had violated. As a result, €1,131.24 was deducted from my account (€908.64 in deposits and €222.60 in winnings). Despite my repeated attempts to explain that I had not violated any terms (I do not use a VPN, I have not committed any fraud, and I have always submitted all the required verification documentation), they insist on withdrawing this amount without any justification.

Con fecha 16/01/25 recibí un correo en el que se me indicaba que se cerraba mi cuenta, por haber incumplido los términos y condiciones, aludiendo al punto 5.9.5, pero sin dar ningún tipo de evidencia de qué condición incumplí. Como consecuencia de ello, me restaron de mi cuenta 1.131,24€ (908,64€ de depósitos y 222,60€ de ganancias). Por mucho que intento hacerles ver que no he incumplido nada (no uso VPN, no he cometido ningún tipo de fraude y siempre he enviado toda la documentación de verificación), se reafirman en retirarme ese importe sin justificar nada.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino?
• Did you accumulate your winnings with or without a bonus?
• Which documents did you send to the casino for the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika