PlayOJO Casino - El jugador experimenta múltiples problemas.

I opened an account with them 2 years ago. I hadn't played on their platform for a long time due to simple dissatisfaction. I decided to give them another try about two weeks ago. Since then, it's been a nightmare. The games don't pay out, and the minute you start to win a little, the games shut down and your account gets logged out. You have to start all over again, so you lose your chance! For the past four days, I haven't had access to promotions. I've been trying to contact them for the past four days either through chat or email... the incompetence is astounding. There's a minimum 24-hour delay before you get a response, and they only send pre-composed messages that don't answer your questions at all. My account has already been verified. If I go into 'documents,' it says everything is up to date and they don't need anything. Through chat, they ask me to send proof of credit cards I used 2 years ago. Proof I already provided in the past, with cards I no longer have, and my only current deposit method is Interac... they're incredible!

I deposited about $2000 in one week, and I can't even get customer service to answer my questions! It's impossible to access my promotions! I'm getting jerked around with old verifications that have already been done in the past! My games and session keep closing! I receive the same message telling me to check my internet, clear my cache, switch browsers, and blah blah blah... things every casino player does regularly! I can't even imagine the complications for withdrawing winnings from this terrible platform! This is the worst service I've seen.

J’ai ouvert un compte avec eux il y a 2 ans . Je n’avais pas jouer longtemps sur leur plateforme par simple insatisfaction. Je suis retourné jouer avec eux il y a environs deux semaines . Depuis c’est l’horreur. Les jeux ne paie pas , a minute que tu commence à gagner un petit peut les jeux se ferme et ton compte se déconnecte. Tu dois tout recommencer donc tu perds ta chance! Depuis quatre jours je n’ai plus accès aux promotions . Depuis 4 jours j’essaie de leur parler sois par clavardage ou par courriel … des incompétents aux plus haut point . Delais de minimum 24h avant d’avoir une réponse et il t’envoie que des messages déjà composer qui ne répondent pas du tout a vos questions. Mon compte a déjà été vérifier , si je vais dans documents ils me mentionne que tout es à jour et qu’ils n’ont besoin de rien. Par clavardage ont me dis de leur envoyer une preuve des carte de crédit que j’utilisais il y a 2 ans . Des preuves que j’avais déjà envoyer dans le passer , des cartes que je n’ai plus , ma seule et unique méthode de dépôt actuel est interac … ils sont incroyable ! 

J’ai déposer environ 2000$ en une semaine et je suis même pas capable d’avoir un service à la clientèle pour répondre à mes questions ! Impossible d’avoir accès à mes promotions ! Je me fais niaiser avec des vieilles vérifications qui ont déjà été fait par le passer ! Mes jeux ferme et ma session aussi ! Je reçois le même message me disant de vérifier mon internet , de vider mes cache , de changer de navigateur et bla bla bla … chose que tout joueurs de casino fais régulièrement ! Je n’imagine même pas la complication qu’ont dois avoir pour retirer nos gain sur cette plateforme de M ! Ces le pire services que j’ai vu . 

Dear k2j6gffmsw,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what the current balance in your casino account is?

Has the casino informed you if the verification documents for the cards you used in the past should be uploaded to your profile, or sent to the casino via email?

Regarding the error you encounter when you try accessing the promotions, it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate any type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear k2j6gffmsw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.