PlayOJO Casino - El saldo activo del jugador ha desaparecido.

Hello .. I don't know now which playojo it is. Seems to be several, as I've just seen. Nir isn't really about a lot of money, but I still find it very strange. I had paid 10 euros and I was happy that it was going reasonably well. I don't know exactly whether I was over 50 or possibly just over 40 euros. The fact is that my cell phone went out and when I wanted to play again, all the money was gone. Playojo cannot see a deposit. Has already sent them deposits from paysafe. Was I on another playojo before or what? I'm starting to really doubt my sanity. I would be happy if you could help me.

LG Renate

Hallo..ich weiss jetzt nicht welches playojo es ist. Scheint wohl mehrere zu geben, wie ich grad gesehen habe. Bei nir geht es nicht wirklich um sehr viel Geld,aber trotzdem find ich es sehr merkwürdig. Ich hatte 10 Euro eingezahlt u mich gefreut das es einigermaßen läuft. Weiss nicht mehr genau ,ob ich auf über 50 oder evtl dann auf nur noch über 40 Euro war. Fakt ist,dass mein Handy ausgegangen ist und als ich dann wieder weiter spielen wollte, war das ganze Geld weg. Playojo kann keine Einzahlung sehen.hab denen schon sie Einzahlungen von paysafe geschickt. War ich vorher auf einem anderen playojo oder wie? Ich zweifel langsam echt an meinem Verstand. Würde mich freuen wenn sie mir weiterhelfen könnten.

LG Renate

Dear Renate,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else. Lastly, could you please advise if this is the correct casino link https://www.playojo.com/?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Hello .. I sent you an email. Hope it worked

Hallo..ich habe ihnen eine Email gesendet.hoffe es hat geklappt

Additional comments from the player:

"Hello..thank you for answering so quickly. Well, I think it's the right link.

The course of the game is not that easy because you have to enter each game individually. Unfortunately I don't know anymore what I played. Only found one. But if I haven't fallen in love, then you can see that I was playing on August 23rd.

LG Renate "

Additional comments from the player:

"Hallo..danke das Sie so schnell geantwortet haben. Also ich denke schon das es der richtige link ist.

Mit dem Spielverlauf ist nicht ganz so einfach, weil man da jedes Spiel einzeln eingeben muss. Weiss leider nicht mehr was ich alles gespielt habe. Hab nur eins gefunden. Aber wenn ich mich nicht verguckt habe,dann sieht man das ich am 23.08 am spielen war.

LG Renate"

Thank you very much, Renate, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Renate,

I looked at your complaint and will do my best to help you. I would like to invite PlayOJO Casino into this conversation. Casino, can you please specify what is the problem here?

Hello Viliam,

I paid and won something too. Then my cell phone went off and when I turned it on again and wanted to continue playing, all of the money was suddenly gone.

Hallo Viliam,

Ich habe ei gezahlt u auch etwas gewonnen. Dann ist mein Handy ausgegangen und als ich es wieder angemacht habe und weiterspielen wollte,war plötzlich das ganze Geld weg.

Dear Renate,

Casino has contacted me internally and they've stated that funds are in the account. Apparently, there are two PlayOJO accounts registered in the same household and you are logging into the wrong account - the account with zero funds. If you log into the correct account using the correct email address you will see your funds. The correct email address should be laura*******@gmx.de.

Their support should contact you and explain everything. Please, let me know when it happens and inform me about progress in your case.

Hello .. but then I would not have been able to pay with my paysafe account

Hallo..aber dann hätte ich doch nicht mit meinem paysafe Konto bezahlen können

Hello Viliam,

Playojo got in touch with me. Thank you for taking care, otherwise I would probably have waited a long time for an answer. It was my daughter's account. I still don't understand how I was able to deposit with my paysafe account and I didn't save your data on my mobile phone, only mine. It still remains strange. many thanks for the help.

Hallo Viliam,

Playojo hat sich bei mir gemeldet. Danke das sie sich gekümmert haben , sonst hätte ich wahrscheinlich noch lange auf eine Antwort gewartet . Es war der Account von meiner Tochter. Verstehe es trotzdem nicht, wie ich da einzahlen konnte mit meinem paysafekonto und ich habe ihre Daten gar nicht abgespeichert auf meinem Handy, sondern nur meine. Es bleibt trotzdem seltsam. vielen Dank für die Hilfe.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.