PlayUZU Casino ES - El retiro del jugador se retrasa debido a problemas de verificación.

I have 2 verified cards, an ID, and even a residency certificate. Now they are asking me to verify a card I deposited with years ago. I can't verify it since it was stolen and completely blocked, and the bank can't provide any proof. It's a blocked card, so they are asking me for the impossible to verify this card. I've explained this, but they take no responsibility, claiming it's the bank's problem. They can't demand the impossible for me to withdraw money, especially since they let me deposit without any issue... I need those 200 euros and was counting on being able to withdraw them.

Tengo 2 tarjetas verificadas, DNI incluso certificado de empadronamiento, ahora me piden verificar una tarjeta con la que deposite hace años, no puedo verificarla ya que fue robada y bloqueada completamente y el banco no me puede dar ningún comprobante, es una tarjeta ya bloqueada así que me están pidiendo un imposible para verificar esta tarjeta, lo he dicho y no se hacen responsables que es problema del banco, no me pueden reclamar un imposible para retirar dinero porque depositar dejan sin problema… necesito esos 200 euros y contaba con poder retirarlos

Hello ashvictor,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino ES. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• How is it possible that there is not a single proof of the card being blocked or stolen?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear ashvictor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.