PlayUZU Casino ES - Las ganancias de los jugadores están bajo revisión.

Well, for a few months now, I've been a Playuzu player, respecting his style of play. Sometimes I won, often I lost.

On August 30, 2025, I had a game on Book of Dead, in which I won a significant sum of money. And now they've put the case under review, they've deleted my help chat conversations... They don't respond to my emails. They log me out repeatedly. The winning game doesn't show up in my activity history. Luckily, I was smart enough to take screenshots while the game was in progress. On the other hand, I have the Google activity history, the browser log, and many screenshots. So I hope this is resolved quickly. Because in addition to filing a report with the National Police, I'm going to launch a fairly large campaign with all the information I've gathered.

Learn to lose....

P.S.: It's a pattern. I've seen users who win a significant amount of money and take the same stance. (Case review) When we lose, they don't review anything....

Pay what thieves owe

And... Let me guess... I'm going to answer this:

We're sorry to hear that you felt that way. We want to emphasize that at PlayUZU we follow all DGOJ regulations to offer you a safe gaming environment.

At PlayUZU, we believe in transparency: our games are governed by a Random Number Generator that ensures consistently different results. There are no hidden strategies or magic formulas; everything here depends solely on luck. And of course, on your desire to have fun!

P.S. I don't know the exact actual amount. The last capture had 18 rolls of 20 and already showed 6,175 coins.

Bet €5

Maximum coin value

Top line value.

I have repeatedly asked for the real value to be calculated, knowing these parameters, and I have not received any answers.

Pués desde hace unos meses he sido jugador de Playuzu , respetando su forma de juego. Aveces ganaba, muchas veces perdía.

El día 30 de Agosto del 2025, tuve una partida en el book of dead, la cual gané una suma de dinero interesante. Y ahora han puesto el caso en revisión, me borran las conversaciones del chat de de ayuda... No me responden a los correos. Me cierran la sesión una y otra vez. La partida ganadora no se muestra en el historial de actividad. Por suerte fui lo bastante listo. Para que mientras se desarrollaba la partida ir sacando capturas. Por otro lado. Tengo el historial de Google activity, el log del navegador y muchas capturas. Así que espero que esto lo resuelvan rápido. Porque además de la pertinente denuncia a la policía nacional, voy hacer una campaña bastante grande con toda la información que he recopilado.

Aprendan a perder....

P.d.: es un patrón. Ya que he visto de usuarios que ganan una suma de dinero interesante y se han puesto con la misma postura. (Revisión del caso) Cuando perdemos no revisan nada....

Pagen lo que deben ladrones

Y... Déjeme adivinar... Me van. A responder esto:

lamentamos que te llevaras esa impresión. Queremos resaltar que en PlayUZU seguimos todas las regulaciones de la DGOJ para ofrecerte un entorno de juego seguro.

En PlayUZU creemos en la transparencia: nuestros juegos se rigen por un Generador de Números Aleatorios que asegura resultados siempre diferentes. No hay estrategias ocultas ni fórmulas mágicas, aquí todo depende únicamente de la Suerte. ¡Y por supuesto, de tus ganas de divertirte!

Postdata el importe real no lo sé con exactitud. La última captura tenía 18 tiradas de 20 y ya marcaba 6175 monedas.

Apuesta 5€

Valor de moneda a tope

Valor de línea a tope.

He preguntado repetidas veces que me calculen el valor real, sabiendo esos paramentos y no me dan respuestas.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with PlayUZU Casino ES. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify what reason the casino provides for the game review?  
• Did you accumulate your winnings with or without an active bonus?  
• Did you pass the full KYC verification before?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

For reasons unknown to me and of no interest to me, the game from 1:59 to 2:06, which was when I made the profit, doesn't appear in my activity history. But that's their problem, not mine... Luckily, I took screenshots from approximately the beginning of the game when I started winning, until approximately the

Don't cash in on any type of bonus. Deposit €20 two or three times each time. I don't know if you mean something else with the active bonus.

And I'm completely unsure about the last question. If you could explain it to me, I could tell you with more certainty.

Thank you so much for your time, Natalia.

Por motivos que desconozco y no me interesan, en el historial de actividad no sale la partida desde las 1:59 hasta las 2:06 que fue cuando obtuve la ganancia. Pero eso es su problema y no el mío... Por suerte tomé capturas desde aproximadamente el inicio de la partida cuando comencé a ganar, hasta aproximadamente el

No realize la ganancia con ningún tipo de bono. Depósite 2 o 3 veces 20 e€ en casa ocasión. Nose si te refieres a otra cosa con lo del bono activo.

Y la última pregunta la desconozco por completo. Si me pudieras explicar te podría decir con más certeza.

Muchísimas gracias por tu tiempo Natalia

They refuse to even tell me the actual value of the game. Since in the last capture, I was at 18 out of 20 rolls. So that prize was a bit higher. But being content with what I can prove, I'll stick with the 6,175 coins.

The last game I played was a wolf game, which was the second-to-last one I played. Then, the "from of book" game, and it's strange that it's the game with a profit and it doesn't register.

With a €5 bet and 6,175 coins in winnings...

From what I can see, it's common for them to put it under review when the prize is high so they don't award it.

Se niegan a decirme incluso el valor real de la partida. Ya que en la última captura estaba en el 18 de 20 tiradas. Así que ese premio era algo mayor. Pero siendo conformista con lo que puedo demostrar me quedo con las 6175 monedas.

La última partida sale un juego wolf que fue el penúltimo que jugué. Luego el desde of book y que raro que sea la partida con ganancias y no se registrara.

Con 5€ de apuesta y 6175 monedas de ganancias...

Por lo que puedo apreciar es algo común en ellos cuando el premio es elevado ponerlo en revisión para no dar el premio.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Dear cabraf_cf10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru