PlayWorld Casino JP - El retiro del jugador se ha retrasado.

On June 11th, I applied for a withdrawal, but it was not processed, so I asked support. They simply said, "Withdrawals are delayed due to a system problem with the payment agency, and the date and time when withdrawals will resume is still undecided. We are very sorry that we cannot inform you of the date and time when withdrawals will resume, but we ask that you please wait until withdrawals resume." No matter how many times I inquired on different days, the same thing happened and the withdrawal was not made.

6月11日出金申請するも処理されないのでサポートに確認したところ、「決済代行会社のシステムトラブルによる出金遅延で、現状も再開の日時は未定とのことです。お客様に再開日時をお伝えすることができず大変心苦しい思いではございますが、出金再開までお待ち頂きますよう何卒宜お願い申し上げます。」と言うだけで出金されず。日を改めて何度問い合わせても同じで出金されない。

Dear takebook,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayWorld Casino JP.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful payouts from the casino in the past?
• Have you passed account verification in the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please explain which payment method you have used for deposits and payouts in this online casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

I have made withdrawals in the past.

KYC has also been completed.

No bonuses used.

Both deposits and withdrawals are made in the virtual currency, USDT.

過去に出金したことがあります。

KYCも完了済み。

ボーナスは使用していません。

入金、出金ともに仮想通貨、USDTです。

Thanks for the explanation.

Did the casino manage to circumvent the issues with the payment agent, and did the casino process your payout since your last post?

Please let me know.

The payment agency issue has not been resolved and no withdrawals have been made.

決済代行の問題も解決してないし、出金もされていません。

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of PlayWorld Casino JP to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear takebook,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact PlayWorld Casino JP outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear takebook,

can you please give us an update? Have you received your withdrawals?

No withdrawal has been made.

In a week it will be two months since I applied.

出金されていません。

あと一週間で申請から2ヶ月経ちます。

I am truly sorry to hear that..

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett