Playzilla Casino - La cuenta del jugador permanece abierta a pesar de la solicitud de cierre.

Hello everyone, dear Casino Guru team. I registered with Playzilla a few months ago to test the casino. I quickly realized that I was losing a lot of money far too fast and couldn't manage it. Due to my spending, I quickly climbed to the VIP level, so I had to send my requests to the responsible VIP manager. I repeatedly asked, almost begged, him to permanently close my account to protect me, and I confirmed this several times via email, as they requested.

Unfortunately, they kept making me deposit more money and didn't comply with my request. In the last few weeks, I've lost another €20,000 there.

Can you please help me?

Hallo zusammen liebes Casino Guru Team. Ich habe mich vor wenigen Monaten bei playzilla angemeldet um das Casino zu testen. Ich habe dann recht schnell gemerkt, dass ich viel zu schnell viel Geld verliere und aktuell nicht damit umgehen kann. Ich war aufgrund meiner Ausgaben sehr schnell im VIP Level geklettert, so dass ich meine Anfragen an den zuständigen VIP Manager schicken musste. Ich habe ihn dann mehrfach gebeten und fast schon gebettelt meinen Account bitte unwiderruflich zu schließen um mich siehst zu schützen und auch wie sie wollten dies mehrfach per Mail bestätigt.

leider haben sie mich immer weiter einzahlen lassen und sind dieser bitte nicht nachgekommen. Mittlerweile habe ich in den letzten Wochen weitere 20k dort verbrannt.

könnt ihr mir bitte helfen?

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila