Posido Casino - El acceso a la cuenta del jugador ha sido bloqueado.

Hello, I made a withdrawal of 500 + 500 and I still have 500 in my account, but now I can't access the casino. Why?

Boas fiz levantamento de 500+500 e ainda tenho 500 em caixa mas agora não consigo aceder ao casino, porquê?

Hello TIAGO1904,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posido Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Well, it hasn't been verified, but I've always been able to withdraw real money.

Boas não foi verificada mas sempre consegui fazer levantamentos, foi dinheiro real.

Hello TIAGO1904,

Since when is the withdrawal pending? What did the casino respond when you contacted them regarding the blocked account? Please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru.

Dear TIAGO1904,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's been resolved thanks for your attention and availability

Foi resolvido obrigado pela atenção e disponibilidade

Dear TIAGO1904,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru