Posido Casino - El jugador afirma que el pago se ha retrasado.

Hi, I made 3 withdrawals of 500 euros, the first was on April 1st, the second on April 2nd and the third on April 3rd. They have not been confirmed yet. It's been 10 days already.. the total amount is 3000 euros.

Ciao, ho fatto 3 prelievi da 500 euro, il primo è stato il 1 aprile, il secondo il 2 aprile e il terzo il 3 aprile. Ancora non sono stati confermati. Sono già passati 10 giorni.. l importo totale è di 3000 euro.

Dear Giacomo95Meloni17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I would also like to understand if I will have to wait all this time for the other 1500 euros.

Vorrei anche capire se per gli altri 1500 euro dovrò aspettare tutto questo tempo.

Dear Giacomo95Meloni17,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Giacomo95Meloni17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Part of the money has arrived, I am still waiting for another part. Too long times and too small withdrawals. As soon as I withdraw everything I will delete the account.

Una parte del denaro è arrivato, sto ancora aspettando un altra parte. Tempi troppo lunghi e prelievi troppi piccoli. Appena ritirerò tutto cancellerò l account.

Dear Giacomo95Meloni17,

I'm glad to hear that part of your withdrawals have arrived.

Can you please confirm how much did you receive so far and how much more is still pending since when exactly?

Looking forward to hearing from you.

Regards,

Nick

For now I have collected almost 4000 euros, I still have to collect another 5000. I'm sorry to say but they are too slow, especially the collections are on the leaderboard.. you find yourself with a collection of 10,000 and it takes two months to arrive because it only lets you withdraw 500 at a time. The more you play the more you level up but if you don't enter the profile for 2/3 days, you find yourself back at the first level

Per Ora ho incassato quasi 4000 euro, ancora devo incassare altri 5000. Mi dispiace dirlo ma sono troppo lenti, soprattutto gli incassi sono a classifica.. ti ritrovi con un incasso da 10.000 e ci mettono due mesi ad arrivarti perché ti fa prelevare solo 500 alla volta. Più giochi e più sali di livello ma se non entri nel profilo per 2/3 giorni, ti ritrovi di nuovo il primo livello

Dear Giacomo95Meloni17,

According to the casino’s terms and conditions, players should be allowed to withdraw up to €10,000 per month. Since it appears that this limit is not being honored in your case, I will now forward your complaint to my colleague Martina (martina.b@casino.guru), who will assist you further from this point onward.

I wish you the best of luck in resolving the matter.

Best regards,

Nick

Dear Giacomo95Meloni17,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Posido Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed? Especially when it could have been processed within a month.

Thank you in advance for providing the information.

Last withdrawal request on April 21st, canceled on the 27th for reasons I don't know, since other withdrawals were confirmed. I tried again on the 27th with a withdrawal of 1500 euros but still nothing. I still have 7000 euros to withdraw, it will take forever but as soon as I do I will delete the account. Too slow.

Ultima richiesta di prelievo il 21 aprile, annullato il 27 per motivi che non so, visto che altri prelievi sono stati confermati. Ho riprovato il 27 stesso con un prelievo da 1500 euro ma ancora niente. Mi rimangono ancora 7000 euro da prelevare, ci vorrà una vita ma appena lo farò cancellerò l account. Troppo lenti.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Giacomo95Meloni17, 

Following on our review of your account, we were able to see that your withdrawal request's were cancelled from your side before we could process it.

However, we do see you have recently attempted three withdrawal request, around 17th May & 18th May, 2025.

We would want to bring this to your attention that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.

Therefore, we kindly request you to do not cancel the current three withdrawal request (if you want to proceed with the withdrawal request), as we will try our best to process your withdrawal request's as swiftly as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards, 

Posido team.

Thank you Posido Team for update.

Dear Giacomo95Meloni17, is the dispute amount the same now as it was when you submitted this complaint? Or it has changed, when you cancelled the withdrawals and made new ones.

Dear Giacomo95Meloni17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru