Posido Casino - El jugador aún no ha recibido las ganancias.

Hello

I deposited money into the casino and didn't win anything. It was only through the free spins that I won a total of over €1,000, some of which I had to gamble again, so I could withdraw €500 in real money. It hasn't been processed for eight days now, even though they say it only takes a maximum of three business days. Live support always just fobs me off with the standard messages that there are delays.

Hallo

Ich habe Geld in das Casino eingezahlt und nichts gewonnen. erst durch die Freispiele habe ich insgesamt über 1000 euro gewonnen wovon ich wieder was verspielen musste, so das ich mir 500 euro echtes geld auszahlen lassen konnte. sie wurde nun seit 8 tagen nicht bearbeitet. obwohl es heißt das es nur maximal 3 werktage dauert. beim live support werde ich immer nur mit den standard nachrichten vertröstet, das es zu verzögerungen kommt.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

The processing time is 3 business days, but 8 days have now passed, and nothing has happened yet. This cannot and should not be.

Die bearbeitungszeit beträgt 3 werktage, es sind mittlerweile 8 tage vergangen und es ist überhaupt noch nichts passiert. das darf & kann nicht sein

Please help me

Bitte helfen sie mir

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika