Posido Casino - El retiro del jugador se retrasa y la cuenta está bloqueada.

They never credited my withdrawal…. I can't contact anyone I've been blocked….. I don't know what to do anymore

Non mi hanno mai accreditato il mio prelievo…. Non riesco a contattare nessuno sono stata bloccata ….. non so più cosa fare

Hello 7gmph2pms7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posido Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when is your withdrawal pending and your account is closed?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is not closed .... The withdrawal was made on 02/19 .... I no longer have access to the live chat and I no longer have information on my credit that I may never receive

Il mio account non è chiuso …. Il prelievo è stato fatto il 19/02 …. Non ho più possibilità di accedere alla live chat e non ho più info sul mio accredito che forse mai riceverò

For days they have been making fun of me by dragging out the time... Now I don't know what to do anymore I just want my withdrawal back the account is not blocked they have blocked my live chat I can no longer chat and get information... I'm tired I want my withdrawal credited to my card because I can't take any more of this teasing

Per giorni mi hanno presa in giro allungando i tempi …. Ora non so più cosa fare io rivoglio solo il mio prelievo l account non è bloccato mi hanno bloccato la live chat non posso più chattare e avere informazioni….. mi sono stancata voglio il mio prelievo accreditato sulla mia carta perché non ne posso più di queste prese in giro

Please find a way to get my withdrawal to me

Per favore trovate il modo per farmi avere il mio prelievo

Please tell me what to do I can't wait any longer I have no indications and information about my withdrawal for 16 days

Mi dite per favore cosa devo fare non posso più aspettare non ho indicazioni e informazioni sul mio prelievo da 16 giorni

Dear 7gmph2pms7,

I hope you're doing well.

Could you kindly confirm whether your account is verified?

Additionally, please forward the email communication related to this case (if you only have live chat records, kindly forward those as well and contact the casino via email as soon as possible) to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

My account is not verified because I was not asked for it and I can't even verify it because it says it is not required

Il mio account non è verificato perché non mi è stato chiesto e nemmeno riesco a verificarlo perché dice che non è richiesto

I sent her everything via email

Le ho inviato il tutto tramite e-mail

I have contacted the Posido casino more than 20 times via email without ever receiving a response... well, it all seems surreal here.

Il casinò posido l’ho contattato più di 20 volte tramite e-mail senza mai riscontro… boh mi sembra tutto surreale qua

Thank you 7gmph2pms7 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Received this morning

Ricevuto stamattina

Hello 7gmph2pms7,

I'm Michal, and I am now overseeing the management of your complaint. I have looked into your case and would appreciate it if you could confirm whether I have understood correctly that the casino has issued the funds to you and that you have received them successfully.

Yes I received them today

Sì li ho ricevuti oggi

Dear 7gmph2pms7,

Thank you for your confirmation. We're glad to hear that you received the funds. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru