Posido Casino - Los retiros de los jugadores se retrasan.

I carried out two withdrawals of €230 each on 01/05/2024. I've been waiting for 12 days and they keep giving me the same responses. I need to know why this withdrawal has not been processed. I had made another withdrawal of €172.08 on a later date (03/05/2024) and that came through immediately. This is simply not acceptable!

Ho effettuato n°2 prelievi da 230€ l'uno in data 01/05/2024. Ho atteso 12 giorni e mi dannelo sempre le stesse risposte. Ho bisogno di sapere perché questo prelievo non arriva. Avevo richiesto un'altro prelievo da 172.08€ in data successiva (03/05/2024) ed è arrivato subito. Non va bene così!

Dear arianoangeloantony,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Are the first two withdrawal requests still pending in your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

I responded via email.

Thank you!

Ho risposto via e-mail.

Grazie!

I solved it thanks. I ask that the case be closed

Ho risolto grazie. Chiedo di chiudere il caso

Dear arianoangeloantony,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru