Powbet Casino - El retiro del jugador se ha retrasado.

I asked for a withdrawl of 120 € on the 08.17.2025. It has been since stuck in eternal "processing". Upon request to the customer service the only respond with the same copy & paste message. Seems like PowBet has turned into a scam casino.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear xxxx1ccc33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

1: No, that would have been the first payout

2: The casino doesn't want to perform KYC verification (even though I would do it without any problems)

3: Winnings are without active bonuses and only real money

4: Sports betting and roulette

Payout still hasn't been processed after 4 weeks. Casino always responds with the same copy & paste answers.

Hallo

1: Nein, das wäre die erste Auszahlung gewesen

2: Das Casino will keine KYC-Verifizierung durchführen (auch wenn ich das ohne Probleme machen würde)

3: Gewinne sind ohne aktive Boni und nur Echtgeld

4: Sportwetten und Roulette

Auszahlung wurde nach 4 Wochen immer noch nicht durchgeführt. Casino antwortet immer mit den gleichen Copy & Paste antworten

Please forward me the communication between you and the casino regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots here. Thank you for your patience and cooperation.

Dear xxxx1ccc33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.