Powbet Casino - La solicitud de autoexclusión del jugador fue ignorada.

On July 27, 2026, I explicitly sent a self-exclusion request to powbet, which they viewed the same day. They did not block my account, and I topped up €6,384.20 from the 30th onwards. They were supposed to block my account within 24 hours, as far as I know. I'm attaching screenshots of the emails.

il data 27-07-2026 ho esplicitamente inviato una richiesta di autoesclusione a powbet visualizzata da loro lo stesso giorno … non mi hanno bloccato il conto ed io ho ricaricato dal 30 in poi la somma di € 6384,20 . Loro dovevano bloccarmi il conto entro 24 ore che io sappia … vi allego gli screenshot delle mail

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Powbet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you at any point informed the casino of your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• Have you asked the casino for a refund? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email and, at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Powbet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening I sent an email as you told me on tomas@casino.guru As you requested... Is there any way I can recover the loss? Do I need to hire a lawyer in case?

Buonasera ho inviato una mail come mi hai detto su tomas@casino.guru come da te richiesto…. C’è possibilità che io riesca a recuperare la perdita? Serve che metta un avvocato in caso?

Good evening, is there any news regarding my complaint?

Buonasera, ci sono novità per il mio reclamo?

Thanks for your patience.

I went over the communication you provided.

Could you please specify the reason you gave when asking for self-exclusion after the casino responded to your request?

Please let me know.

Hello Bongio93,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru