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Hello, I requested a withdrawal of €500 each on February 21st and 22nd. Since my withdrawal limit is unfortunately only €500 per 24 hours, I have to withdraw my winnings of over €4800 in this way. I had previously requested a withdrawal, but it seems my payment provider didn't approve it.

Four business days have passed and nothing has happened. Even after contacting support, I'm just given the runaround. Over and over again.

I have now requested an alternative payout to my credit card and one via crypto, which has been in processing for days to prevent it from being cancelled again by the payment provider.

Hallo ich habe am 21&22.2 eine Auszahlung von jeweils 500€ beantragt. Da mein auszahlungslimit leider nur 500€ pro 24 Stunden ist muss ich meinen Gewinn über 4800€ so auszahlen. Ich hatte zuvor schon mal eine Auszahlung beantragt diese wurde aber von meinem zahlungsanbieter wohl nicht genehmigt.

mittlerweile sind schon 4 Werktage vergangen und es hat sich nichts getan. Auch auf Nachfrage beim Support werde ich nur vertröstet. Immer und immer wieder.

ich habe jetzt alternativ eine Auszahlung auf meine Kreditkarte und eine über krypto beantragt die immer noch seit Tagen in Bearbeitung ist damit diese nicht wieder vom zahlungsanbieter storniert wird.

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Dear Maddy95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay, I'll get back to you then..

Nothing has happened so far.

Okay dann melde ich mich nochmal..

bis jetzt hat sich immer noch nichts getan..

Dear Maddy95,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Maddy95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, I have received my money.

Vielen Dank habe mein Geld erhalten.

Dear Maddy95,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

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Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru