PowerUp Casino - El proceso de retiro del jugador está severamente retrasado.

Treating me bad for winning and slowing down the withdrawal process. They expect me to use many months/years to withdraw. Very bad customer support over a long period.

I have have 500k NOK to withdraw and they have 5000NOK max withdrawal per day and maximum 3 pending withdrawals. The problem is that they accept withdrawals maybe 1 time a week.

I have uploaded a picture that shows my withdrawal request 20.03.2025. It is still not accepted 28.03.2025. I am fully verified and have withdrawed several times. With 5000NOK limit and accepted withdrawals a few times a month it will take many years to finish my withdrawal process.

I have asked several times on mail and live chat. They excuse it with «technical problems» etc.

I recommend being careful with high stakes at this casino.

Dear Norwegiangambler,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PowerUp Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were there any successful withdrawals you made before 13/03/2025 coming from the same win?
• Were you in contact with the casino support regarding the delay? What response have you received?
• Have you accumulated the winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I just have to mention I have the exact same problem at sg.casino which is the same owners I guess. Because I had the same Vip manager at both.

Were there any successful withdrawals you made before 13/03/2025 coming from the same win?

Yes, I have been able to do many 5000NOK withdrawals. But it just takes longer and longer between each accepted one now.

Were you in contact with the casino support regarding the delay? What response have you received?

Yes, they have only said it is a part of their terms etc. And many times they do not reply either.

Have you accumulated the winnings with the help of a bonus?

No, it was raw balance. I have recieved cashbacks from my losses before, maybe some of it was from that. But the cashback is without wager there.

Dear Norwegiangambler,

We have forwarded the details to the relevant department, so that they can look into this further.

As soon as there is an update, you will be notified immediately by email.

We sincerely apologize for the inconvenience caused, but rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,

PowerUpCasino Team

Just the same kind of responses I get on livechat. Nothing happens and you ignore my mails. This is just a copy/paste message obviously

Thank you very much, Norwegiangambler, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Norwegiangambler, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payout. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of PowerUp Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal requests are being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence.

Thank you for your patience and cooperation in advance.

Dear Norwegiangambler,

I hope this email find you well.

Thank you for your patience, and sorry for this delay,

The relevant department is working on your requested withdrawals, and you should receive your money into your bank account in short period of time.

I hope this clarifies your situation.

Thank you and have a great day.

Best Regards,

PowerUpCasino Team

I would like to thank PowerUpCasino Team for a quick response! Much appreciated. :)

Dear Norwegiangambler, please let us know as soon as you receive the payment, to keep us up to date.

I have been told stuff like this many times the latest months. Can I do a manual transfer bigger than 5000NOK as a goodwill for all the waiting time?

It will take many months to withdraw when you accept 5000NOK a few times each month. I just want to get this case out of the world. If you raise my withdrawal limits I can start to play at your site like before too. But now I have stopped all playing until the case is solved

This is very commendable. Many times people get impatient, cancel the withdrawal requests and gamble the winnings away, which then leads to the complaint being rejected on our end - as there is no more balance to be withdrawn. Hopefully the payments will be processed with priority. Please, keep us up to date once any payments are received on your end. Fingers crossed!

I recieved 3x5k today. But I still have over 500k to withdraw. Even if they accept one 5k withdraw each day it will take 100 days to withdraw everything.

They usually accept a few 5k withdrawals each month, so it will take a few years in that pace. Is it wrong of me to expect it to maximum take a few months to withdraw my balance?

I have snooped around the casino's website, and according to the information available, seems like even on the lowest VIP level of "Amateur", the monthly withdrawal limit is 70,000 kr. Depending on the payment method you choose, transaction limit should be anywhere between 20k - 50k kr. Based on this, even if the casino adheres to its rules, it could still take about 8 months to withdraw all your balance. So you better brace yourself that this one will take some time to resolve. Or do you by any chance have higher VIP status than the basic one?

Dear PowerUpCasino Team, is there any way to speed up the withdrawals or at least to adhere to the maximum withdrawal limits mentioned on the casino's website, to speed up this process?

I was a higher VIP level and then they have removed it after I stopped playing. I only stopped playing because I can not withdraw…

I am nowhere near getting 70 in withdrawals each month. I maybe got 25-30k in withdrawals in March. So they are not following the information on the website.

Dear Norwegiangambler,

I hope this message find you well.

We are happy to confirm that your withdrawal is in queue for processing by our Finance Department.

We aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

Kindly asking you for a bit of patience and the requested money should be into your bank account in short period of time.

Best Regards,

PowerUpCasino Team

Another copy/paste response. Can you confirm that I only was able to withdraw around 25-30k last month? It is clearly that you slow down the process. Nothing is new between each withdrawal they have to accept. I am still verified and still using crypto withdrawal.

PowerUpCasino Team, could you please let us know what is the issue with the payment processing, or at least give us a timeframe for the withdrawals, please?

Dear all,

Kindly be advised that one of the requested withdrawals has been paid today.

The remaining ones are on the final stage, so the money should be reflected in the customer's bank account in short period of time.

As always your patience is extremely appreciated.

Best Regards,

PowerUpCasino Team

Why do you accept only one when I have 2 more pending? It is only to make the time go…

The 2 other withdrawals is with the same method. Can you explain why you only accept 1 and then wait some days for another?

This is horrible customer service tbh.

Dear PowerUpCasino Team, is there any chance to increase the withdrawal limits for the time being to speed up the whole process, or at least let us know what is the issue with the withdrawals being paid in less thank the monthly withdrawal limits stated on your website, please? Thank you.

EDIT: Dear Norwegiangambler, please let me know each time you receive another payment, so I can keep track as well. Thank you.

Dear Norwegiangambler,

We hope this message find you well.

Kindly be advised that we are doing our best to speed up and complete your requested withdrawals. Rest assured that all the requested withdrawals will be paid into your bank account .

The withdrawal limits vary depending on your account level, which is determined by your gaming activity within the last 90 calendar days. It also changes depending on the ratio of your deposits, withdrawals, as well as the bonuses that were received.

It is important to highlight that the level is automatically calculated by our system, and we are not able to influence the status of any player's account manually.

With that said, your current status (Level 1) allows you to withdraw up to 5000 NOK every 24 hours up to a maximum of 3 active withdrawal requests.

As always, your patience is extremely appreciated.

Best Regards,

PowerUpCasino Team

I hope that you also see that this is copy/paste Matej🙂

This was not even a response to the actual question. Why do you only accept one and one even if I have 3 pending withdrawals? And did you let me withdraw 70k in any of the last months?

Indeed, the casino reply is missing any information whatsoever. Therefore, I have messaged our casino contact directly via Skype. Hopefully the management can have a look at this case and give us some answers regarding the limits and hopefully there will be a way how to speed up the whole process, otherwise this complaint will be dragged out for months to come. If I get any reply via Skype instead of direct reply here, I will sum up and share the information asap.

Dear All,

We hope this message finds you well.

I will try to address the questions and please let me know if you have more doubts.

•  is there any chance to increase the withdrawal limits for the time being to speed up the whole process?

This is not possible because we have an aumatic system which rank our players based on deposits, withdrawals and bonus received. The level is automatically calculated by our system, and we are not able to influence the status of any player's account manually.

• let us know what is the issue with the withdrawals being paid in less thank the monthly withdrawal limits stated on your website, please? 

The payout process includes steps at the payment provider system as well. Sometimes it could happens that the payment providers have issues and this issues generates delay for payouts.

Even with a 3 withdrawal request daily limit, each transaction is a single one and it goes to a queue where all the payout requests from our players goes. This is why the daily withdrawal requests are not processed at the same time.

I hope this message answers all of your questions.

Best regards,

PowerUpCasino Team

You did not respond to all questions: Have I been able to withdraw 70k NOK in any of the latest months?

I am sure you know the answer and this is why you try to ignore it…

I have messaged the casino contact to check if anything can be done to speed up the payment processing. Even if the payment limit of 70,000 kr has been adhered to, it would take nearly 8 months to pay it all out. Hopefully a special decision can be made, otherwise we'll be sitting here for a very long time.

Dear Norwegiangambler,

 We hope this message find you well.

Kindly be advised that unfortunately the daily and monthly withdrawal limit cannot be increased.

Withdrawal limits vary depending on your account level, which is determined by your gaming activity within the last 90 calendar days.

It also changes depending on the ratio of your deposits, withdrawals, as well as the bonuses that were received.

The level is automatically calculated by our system, and we are not able to influence the status of any player's account manually.

Our finance team is working on your withdrawal request with priority in order to complete the withdrawals as soon as possible.

I hope this clarifies the situation.

Thank you and have a great day.

Best Regards,

PowerUpCasino Team

Dear PowerUpCasino Team, I think the situation has been made very clear.

The current issue is, that player is not being paid out even the promised monthly amount of 70,000 kr, but rather 15,000 kr. On top of that, he has not been paid out the higher limit while he was still within the VIP range. Can this be looked into and ensured the player gets paid the maximum amount per month, to speed up the resolution of this complaint? With over 500,000 kr to be paid out, we are looking over half a year of withdrawals, even if the limits are adhered to the maximum. Therefore any more delays only prolong this problem, and I believe those should be prevented as much as possible.

I think they accepted five 5k withdrawals in March. The latest days they have sped up the process a bit. But I still feel I should be compensated for all the months I have not been able to withdraw 70k.

Dear all,

Kindly be advised that 70 000 NOK is not promised monthly amount. It is the maximum amount a customer can withdrawal.

Kindly be informed that Our Financial department is aware of your withdrawal delay, due to a lot of requests all of our payouts are delayed.

We understand your frustration about this delayed withdrawals situation.

Please be assured that the relevant department is working to speed up the requested withdrawals.

Thank you for being patient, we do understand how you feel and we are currently working on your request with priority, as to provide you with a result as soon as possible.

Best Regards,

PowerUpCasino Team

Thank you for the provided details, PowerUpCasino Team. Could you please clarify for me the 70 000 maximum withdrawal limit? If your website states the limit is maximum of 70 000 kr per month, however the casino pays no more than 25 000 kr, shouldn't the number on the website be adjusted accordingly?

Dear Norwegiangambler, could you please update me on how much have you been able to withdraw so far, how muchis in pending withdrawals and how much is left to withdraw overall? Thank you.

This was when I started withdrawing. I had over 900k. So It has already taken over a year to withdraw. I was able to withdraw 10k before like you see. Before that even bigger amount sometimes after help from my VIP manager. My balance is 480k and my monthly limit is reached now.

Thank you for the update. Please, let us know once the limit resets and you request your next withdrawals. Seems like for now you are stuck with 5,000 kr per 24 hours and I have already contacted the affiliate within the casino, to ask the platform provider if anything can be done to speed up the process.

It is reset to 5k each 24 hours again it seems

Dear Norwegiangambler, I am talking to the casino to see if anything can be done to speed up this proces, or at least to allow you withdrawing the 70,000 kr per month.

Meanwhile, do you have any proof of the larger withdrawals not being possible while having higher VIP status? Any kind of screenshots, cashier history and such? Casino states that VIP levels and withdrawal limits are always amended automatically by the system, depending on the way you play. I get the feeling that the only way of you having problems could have been some through kind of glitch preventing you from larger withdrawals and maybe they can do something about it? But first, I will need some details form you. ANy times, amounts and screenshots will be much appreciated, so I can forward them to the casino reps for detailed investigation,

I have not said that I have not been able to do larger withdrawals. I told the opposite. That I was able to withdraw bigger amounts before, but that stopped as soon as I did not play anymore. The only reason I stopped playing was because I was not able to withdraw my winnings… So I feel like it is bad to get punishment for not playing, when it is their fault I stopped playing

I see, and apologise, I have misunderstood your post completely. In that case this makes sense, as the casino told me numerous times that the system automatically promotes or demotes the players according to their playing habits, so you not being able to withdraw more makes sense now. Since this is quite standard procedure for online casinos, there is not much we can do about it, no matter how much we dislike it.

However, I have been informed by the casino representative, that the department handling payments have been made aware of you and will do their best to prioritise your withdrawals and allow for the 70,000 kr per month to be withdrawn from your account, as long as you keep making the withdrawal requests. With this, all I can advise is for you to continuing withdrawals of the winnings according to the casino's procedures (which you have been doing perfectly so far), and we'll just have to wait until it's all withdrawn.

I'll keep the complaint opened, swap the timer your way and if you can let me know every now and then whether everything is going smoothly - or if there are any further issues - that will be great and allow me to keep this complaint going.

Last but not least: if you decide not to reply anymore within the 2 weeks time, or decide to gamble away all the rest of the funds, I will have to reject the complaint and that would be an unfortunate end to this case. But if you persist, we can see this through, although it will take a long, long time. On the other hand, if you decide to start playing as usual in the meantime to increase your VIP level, nobody will stop you, but I will then have to change the disputed amount depending on your progress. But that is easy to deal with. However, that will also increase the chance of you losing the money, therefore I would not recommend doing this. I wish you huge amount of patience and strong will to see this case through to the successful end. If there is anything else I can do in the meantime, let me know please.

1 week since my latest accepted withdrawal now. So they have slowed down again.

So today is 13th. How much have you managed to withdraw this far, please? And I take it you already have 3 new withdrawals pending.

I have recieved 1 withdrawal and have 3 pending. So only 5000NOK in 14 days….

Thank you. I have messaged our casino contact to check with the payment department and let me know what seems to be the problem. I will swap the timer back at you, in case something happens in the meantime, but I will post an update as soon as I get an answer.

Dear Norwegiangambler,

We have checked your account, and we are happy to inform you that your withdrawal has been completed and sent from our side, however it seems to still be in process on the payment provider’s side.

It looks like the withdrawal should be completed soon, therefore we kindly ask you for a little more patience.

For future withdrawal request the procedure will be the same, so kindly asking you when you make a withdrawal to be patience and the money will be into your bank account as soon as possible.

With this email, the situation about your requested withdrawal is solved.

Thank you and have a great day.

Best Regards,

PowerUpCasino Team

So now we are at 20k at 17 days? Not even close to the 70k monthly limit

Technically, there is still plenty of time to reach 70k this month. Please, proceed with the withdrawal requests and we'll see how it goes next week. Most likely we'll have to be nudging the casino every week or so until this whole ordeal is done. But if we persist, I believe we can get it all withdrawn eventually. :)

Now they tell me this, have not deposited in many months…

How can I suddenly have a wager? I have not deposited? They just make random things up to make me lose more money…

The second screenshot says you have won in a tournament. Have you entered one?

No, I have not entered anything and have no bonuses…

Just look

I had to wager more because of these scammers and now I lost 6k because of it. They will continue doing stuff like this until I have lost a lot of money. It is not okay to put random wager requirements like this.

This was the response when I asked what prize I have won… What a joke of a site this is. Copy/paste and AI responses all the way

Can we maybe make an agreement about some bigger manual withdrawals if I reach some wager requirements we agree on? I just want to get this case out of the world.

This is weird indeed. I have messaged our contact within the casino for more details.

Dear all,

Kindly be advised that 70 000 NOK is not promised monthly amount. It is the maximum amount a customer can withdraw.

Kindly be informed that Our Financial department is aware of your withdrawal delay, due to a lot of requests all of our payouts are delayed.

We aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

The relevant department is working to process your requested withdrawal as soon as possible.

Also, we have escalated your withdrawal request for a speed-up .

We are sorry for this issue player was facing, but now we can check that he request a withdrawal and all is correct with the profile and the withdrawal will be paid in short period of time.

The player need to be little patience once he requests a withdrawal. This will be the procedure for future once player request a withdrawal.

Thank you for understanding and have a great day.

Best Regards,

PowerUpCasino Team

If you want this case out of the world, just like me. Then you should find a solution to this. It will still take months to withdraw.

Dear Norwegiangambler,

We sincerely apologize for the delay and any inconvenience this situation may have caused. Please know that we are doing everything we can to process your requested withdrawal as quickly as possible.

Our team is actively working to ensure it is completed on time, and we truly appreciate your patience and understanding during this time.

Also we would like to mention that we are happy to confirm that your withdrawal has been processed, and the money has been sent from our side and it will be into your bank account as soon as possible.

Best Regards,

PowerUpCasino Team

Dear PowerUpCasino Team, could you please make a note on the player's account for the payment processing team, to keep prioritising his withdrawls and that he has been approved by the management to withdraw 70,000 kr per month?

Dear all,

We hope this message finds you well.

We wanted to let you know that our Finance Department is diligently working on processing the customer withdrawal request.

They are doing their best to complete it as quickly as possible while ensuring all necessary checks are thoroughly completed.

We truly appreciate your patience and understanding.

Best Regards,

PowerUpCasino Team

Thank you.

Dear Norwegiangambler, please let me know by the end of the week, whether something has changed for the better - or worse. Thanks.

I recieved 12x 5k this month. So 60k. It is better than before, but will still take 7-9 months to withdraw in this pace. Can we not speed up things just as a goodwill for all the problems? I have been treated very poorly for many months now.

Dear Norwegiangambler, I have inquired about this multiple times, each time I was shot down by statement that the withdrawal limits are set by the casino system automatically. Since you are no longer gambling, your status has been lowered alongside with the withdrawals. And as long as they start paying as per the monthly limit stated in their T&C, I am unable to request anything else.

On the bright side, casino representative confirmed they have assigned someone within the payment processing team, to check your withdrawals on daily basis and process them with priority. Hopefully starting with June, you will be able to withdraw 70k per month and eventually be paid in full.

Can you please let me know how much is left to withdraw, with current withdrawal requests included? I will update my notes to keep track as well. Thank you.

I see. That means we have about 6 months to get your winnings paid in full. As there is not much else to do but it, I will be swapping the timer to you. Please, let us know by the end of the second week's timer, if you are getting your payments as promised by the casino, and how much is remaining. If you do get the payments, all good. If you don't, I will inquire with our contact. Hopefully it will be smooth sailing from now on and there will be no more issues. :)

They keep coming slow and steady, but I still eel like this site is not trustworthy. Will just have to wait and see..:

As long as the 70,000kr per month is possible to withdraw, the casino is following their own terms & conditions regarding the withdrawals (that are directly tied to the VIP level) and we just have to wait.

I will update, but will I have to do it every weekends? Possible to extend the timer?

70k is the maximum btw. It is not possible to do more than that this month.

Thank you for the confirmation. 70k is the monthly limit stated by the casino, so as long as they make it possible for you to withdraw said amount, all is within the rules.

I will now set the timer for a month, so you don't have to post an update every few days. Just remember to let me know how much have you managed to withdraw so far, how much is still to be withdrawn and if at any time it seems like the payments are slowing down. :)

Dear Norwegiangambler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru

We’ve reopened this complaint at the request of Norwegiangambler. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear PowerUp Casino, according to the player, his account has been closed and he is unable to finish his withdrawals. Can you please give us some explanation and some pointers as of how can this issue be resolved? Thank you very much.

Dear Norwegiangambler,

We have sent a request for specific documentation to your email; these items are required to complete your account verification.

• photos of both sides of ID + Selfie photo
• Selfie photo holding ID document against the background of our website (casino name to be visible)

Kindly reply to our email with the necessary documentation attached so we can proceed.

Kind regards, 

PowerUpCasino Team 

You know that I already did that 19.december. Stop the bullshit.

Dear Norwegiangambler,

Kindly note that you only provided a selfie ID and not clear photos of your ID documentation.

Please reply back to our email with the requested documents:

• photos of both sides of ID + Selfie photo

Kind regards, 

PowerUpCasino Team 

Sent now. You never told me you needed another one of my id. Can you stop wasting our time and fix it?

Dear Norwegiangambler, while we are waiting for the casino to confirm whether the KYC has been finally done, can you confirm how much out of the initial 550k are you still waiting to withdraw? Thank you.

I have done the kyc many times, and sent documents everytime they asked. I even asked if they need more. No response.

I think it should be around 40-50k there. But it still the same process as when I started this copmpnaint. I have not deposited more.

They just tell me this and drag time. Should take fast to accept them

This site is not legit. They sent me this now. The picture I sent was really good quality and you could easily read their website name and see my passport. At this point they just want to make me give up.

Dear Norwegiangambler, some casinos do this in hopes the player gambles their balance while waiting for the KYC to pass, but on many occasions players are sending shaky video files and smudged photos, which always gets rejected but without explanation.

If you can forward me (matej.l@casino.guru) what you have sent last to the casino that got rejected, I can help either by confirming your proof is legit, or advise on what the casino actually needs.

EDIT: Do I understand it correctly that out of the originally disputed 550,000kr, you have managed to withdraw the 500,000 and now are waiting for the final 40k-50k?

I have sent new photos, even if they were totally fine. If it not necessery, I would like to not send selfie with id over mail. Lets see what the casino says.

Dear Norwegiangambler,

Please note that we have emailed you requesting your bank details to process your balance return.

Kindly respond to our email, in order to proceed with your request.

Kind regards,

Powerup Casino Team

Yeah, and I have responded to it. When can I expect to get it?

Dear PowerUp Casino, can you please confirm:

• that the KYC verification was successful
• whether the received banking information are sufficient
• and what is the amount needed to be processed, for this complaint to be considered resolved

Thank you very much.

Dear Norwegiangambler,

Your request has been forwarded to the relevant department, which will review it and provide an update at the earliest convenience.

Thank you for your patience and understanding.

Best regards, 

PowerUp Casino Team

Dear Norwegiangambler,

Please be advised that we require your Norwegian bank account details in order to process your request.

Please rely back to our email with the correct details and we will process your request.

Kind regards,

PowerUp Casino Team

You have accepted withdrawals to revolut and crypto several times. My Norwegian bank have been threatening to close my account. So I have not been using it for gambling in many years for a reason and never used it on your site. Why is Revolut a problem suddenly?

I sent you my ETH adress, so just send it there if it is a problem. But I would like it on Revolut if possible.

Dear PowerUp Casino, are there any issues with the previously accepted and verified payment methods the Norwegiangambler used in the past?

If you are unable to keep up the minimum withdrawal levels stated on your website, we'll have to recalculate them and adjust the information within our review. Please let us know what seems to be the issue and whether we should add a warning to the casino review that the payments from PowerUp are being severely delayed. This complaint has been originally opened 10 months ago and lack of payments is becoming alarming. Thank you.

They have now paid. 27k NOK. I think I had more balance left. I would like to have the chance to log in to controll it. Is that possible?

Have any money been confiscated?

Dear Norwegiangambler,

Kindly note that your account cannot be reopened as per administrative decision.

The active balance on your account was indeed 27000 NOK and no funds were withheld or confiscated. The funds have been successfully returned to your ETH wallet address.

Kind regards,

PowerUp Casino Team

Why not let me log in to see?

Dear PowerUp Casino, could you please e-mail me (matej.l@casino.guru) player's cashier history showing deposits and withdrawals since 28/03/2025 until now, including the balance status on the 28th? That way I can confirm to the player whether all the money have been paid, without the need for reopening of the account. No information will be shared or forwarded from my side. Thank you.

Dear Matej,

Kindly note we have send you an email as requested.

Kind regards,

Powerup Casino Team

Thank you PowerUp Casino for the cashier history.

Dear Norwegiangambler, I can confirm that the money have been paid and there is no remaining balance. As there is nothing more I can mediate, I would like to ask whether you are satisfied with this outcome or not, so I can close this complaint accordingly. Thank you very much.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Norwegiangambler,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Matej