Prism Casino - Se ha retrasado el pago de las ganancias del jugador.

Long story short I've had an account here with this casino for many years. I was already approved for withdrawal prior to this deposit. I played on a deposit and won $340 on March 1st. I I requested a withdrawal for $340 And 6 days later I am still waiting for the withdrawal. I paid my deposit with Bitcoin FYI.

I can't believe that I still have to go through all this waiting. When I'm already approved for withdrawal it's 6 days later.

Seriously, I'm just getting so sick of the waiting game that these casinos present with every withdrawal. No matter if you're approved prior or not. It's ridiculous I'm getting sick and tired of it. I'm considering not playing any of these types of casinos.

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Dear terjzim1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I was finally paid out of of $340 requested I received $226. So they kept $114.

Dear terjzim1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I think you passed over my reply above. Please take a look at it and tell me what you think.

Dear terjzim1,

Thank you for your update.

I understand your concern regarding the difference between the requested withdrawal amount ($340) and the amount received ($226).

In some cases, such differences may be caused by fees applied either by the casino or by the payment method/bank itself (especially with cryptocurrency transactions, intermediary fees, or processing charges). Some casinos also state in their Terms and Conditions that certain withdrawal or processing fees may apply.

Could you please check the following:

• whether the casino mentions any withdrawal or processing fees in your account or transaction details,
• whether there is any transaction ID or breakdown showing deductions,
• and if possible, provide a screenshot of the withdrawal confirmation or payment details.

This will help us determine whether the deducted amount was due to fees or another reason.

Thank you in advance for your cooperation.

Karla

That's okay, I'm just going to leave well enough alone. Thank you so much for all your help. I really appreciate it. I really think I would not have gotten paid if it weren't for you guys so thank you so much.

Dear terjzim1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru