Punt Casino - El jugador tiene problemas con el problema de redirección del juego.

After depositing $25 into account i proceeded to play the two games i enjoy. After clicking to play, i keep getting redirected to alot "xoins of luck" which i have no interest. No matter whT game of rhe hundreds they have i fet redirected to "coins of luck". Support is no helo and is confident there is no problem. I submitted photo proof and they are of no help. Ai ce i havent played they wont let me cash out. Support has now booted me from live chat.

Dear Drfaceman,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Punt Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you haven't spent any money yet in the casino?
• Have you tried playing using a different device?
• Do I understand correctly you asked casino support for a refund of your funds?
• If you have saved your conversations with the casino, could you please forward the information to my email at tomas@casino.guru ?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Drfaceman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.