Punt Casino - Las ganancias del jugador han sido canceladas.

my nickname is op *** 95l

this casino sent me an email inviting me to register with free free spins well I did I played I won after the verification of the documents I asked for the withdrawal on February 2nd and today in chat they answer me that they do not want to pay my winnings because I was not allowed to play in their casino I am just cheaters!

il mio nickname è op***95l

questo casinò mi ha mandato una email invitandomi a registrare con free spins gratuiti beh l'ho fatto ho giocato ho vinto dopo la verifica dei documenti ho chiesto il prelievo il 2 febbraio e ad oggi in chat mi rispondono che non vogliono pagare la mia vincita perche non mi era consentito giocare nel loro casino sono propio degli imbroglioni!

Hello domenico,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please specify which bonus was in play? Could you send me the offer you received (or post here the screenshot)?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply, domenico. Could you please forward the communication between you and the casino to kristina.s@casino.guru?

hi unfortunately I do not have the chat saved but still they said that I do not want to pay

salve purtroppo non ho la chat salvata ma comunque hanno detto che non mi vogliona pagare

Could you please advise what country you chose when creating an account?

Italy

italia

Thank you very much domenico for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello domenico,

I have reviewed your case and I am sorry to hear about the issues you are experiencing. I will attempt to contact the casino to see if I can help.

We would like to invite Punt Casino to join the conversation and to aid in the participation of this complaint.

A thousand thanks

grazie mille

Greetings all,

I have reviewed the case and we'll see what we can do to help on our end. One of my agents has reached out to you domenico, just follow her instructions, communicate, and we can hopefully make things happen for you. Right now I need you to re-request the withdrawal as it's currently in your playable balance.

Best wishes,

Nick and Punt

Thank you for your response Nick and Punt Casino.

Dear domenico,

Have you made contact with the agent and has there been any further development?

hi I have not received contacts from nick and punt but I see in the transactions that the withdrawal was approved on Feb. 19, 11:30 am if the funds arrive on Coinbase I will let you know anyway thank you very much for your help

salve non ho ricevuto contatti da nick e punt ma vedo nelle transazioni che il prelievo è stato approvato il Feb. 19, 11:30 am se arriveranno i fondi su Coinbase vi farò sapere in ogni modo grazie mille per il vostro aiuto

Hello domenico,

That's good news, please do keep us updated.

good evening nothing has arrived today the withdrawal was approved on February 19 they say to wait 7-10 working days from this date of approval ... what about I wait a few days and update you

buonasera ad oggi non è arrivato niente il prelievo è stato approvato il 19 febbraio loro dicono di aspettare 7-10 giorni lavorativi da questa data di approvazione ...che dire aspetto qualche giorno e vi aggiorno

Hello domenico,

Thank you for the information. It is quite normal for payments to take up to a couple of weeks to show in your account from the point of processing. We will extend the timer and allow some more time. Please do continue to keep us updated.

the funds arrived on Coinbase today thank you guys if it were not for your help I would never have paid this casino, thank you very much ....

sono arrivati oggi i fondi su Coinbase grazie ragazzi se non fosse per il vostro aiuto non mi avrebbe mai pagato questo casinò, grazie infinitamente ....