Qbet Casino - Se ha retrasado el pago de las ganancias del jugador.

I'm struggling to get paid at this casino, and not for the first time. I can't delete my account until I get paid.

Estou lutando para receber nesse cassino, e não é a primeira vez. Só posso excluir minha conta quando receber.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jubedan0270,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Still no payment! Since 29/10/2025, and the money is still there as pending.

Ainda não houve o pagamento! Desde dia 29/10/2025, e o dinheiro ainda está lá como pendente.

Good morning, they sent me an email, and they got my name wrong, so now I'm not sure if the email is really for me or for someone else.

Bom dia, eles enviaram um e-mail pra mim, e ainda erraram o meu nome, agora eu fiquei na dúvida, se é realmente para mim o email ou para outra pessoa.

Another email, they want me to use another withdrawal option, but there are only two available to me in the casino, Pix and Cryptocurrencies, I don't use cryptocurrencies, I deposited in Pix.

Outro e-mail, estão querendo que eu use uma outra opção de saque, mas só tem duas disponíveis para mim no casino, o Pix e Cripto moedas, não uso cripto moedas, depositei em Pix.

Dear Jubedan0270,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, unfortunately I haven't received it yet. They don't want to pay me via Pix, the same method I used to deposit. They ask me to choose another withdrawal method, but when I try, only Pix and Cryptocurrency are available. And I don't use cryptocurrencies, you see. I've already sent them my bank details via e-mail to make a bank transfer, but they won't accept it.

I still don't get paid!

Não, infelizmente ainda não recebi. Eles não querem me pagar via Pix, o mesmo método que usei para depósito. Pedem para eu escolher outro método de saque, mas quando tento, só tem o Pix e a Cripto moedas disponível. E eu não uso Cripto moedas entende? Já passei meus dados bancários via e-mail para eles fazer uma transferência bancária, mas não aceitaram.

Continuo sem receber!

Good morning, at 5:50 this morning, the money went into my account. I would like to thank you in advance for all your attention to my case. I'm already going to delete my account with this casino, and I don't recommend it to anyone. Thank you.

Bom dia às 05:50hs desta madrugada, o dinheiro entrou na minha conta. Desde já quero agradecer a vocês por toda a atenção dedicada ao meu caso. E já vou correr para excluir minha conta deste Casino, e não o recomendo para ninguém. Obrigada.

Dear Jubedan0270,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru