Queen Casino - El ETH del jugador fue confiscado después de acceder al proveedor.

I held 800,000 yen worth of ETH,

but after accessing the provider Kamikaze from the

top page of Queen Casino,

my ETH disappeared even though I didn't play.

８万円のETHを保有していたが、

クイーンカジノのトップページから、

神風というプロバイダーにアクセスした所

プレイして無いのに、ETHが無くなってしまった。

Dear kanome1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Queen Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if you contacted the casino's support regarding the issue? With what result?
• Do you have access to your gaming history? Have you noticed any discrepancies you might share with us publicly here?
• Alternatively, send the supporting evidence to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I contacted support,

It remained motionless while checking.

You can access your game history,

I played a different game in the morning and after I got it down to 80,000 yen that was the last time.

サポートに連絡しましたが、

確認中のまま動きなかったです。

自分のゲーム履歴にアクセスできますが、

朝に別のゲームをプレイし、８万円になった後が最後でした。

Could you please share a screenshot of your deposit history?

Has the casino responded to your inquiries since your last post? Please share your attempts to communicate and resolve the issue with casino support. Send emails or chat transcripts to my email at tomas@casino.guru

Yesterday I got an email from the management:

The ETH has been returned.

thank you.

昨日運営からメールが来て、

ETHの返還がなされました。

ありがとうございます。

Dear kanome1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru