QuickWin Casino - El casino canceló el bono de dinero del jugador.

Dear Quickwin Team,

I opened my account with Quickwin on April 17, 2025, and claimed the welcome bonus. I also made a deposit of €107.

Over time, I made both profits and losses and reached an account balance of €615. I have almost fulfilled the bonus terms and conditions and wagered a total of €507 out of €1,070, which means I have already fulfilled half of the wagering requirement.

Today, after a lost bet, I logged into my account and discovered that my bonus money of €615 had disappeared, even though I still had 30 days to wager the bonus. I didn't cancel the bonus myself, as I didn't see any reason to do so as long as I had €615 in my account.

I request Quickwin to return the bonus money of 615 euros to me and reset my account balance to its previous level.

Thank you for your support.

Account at Quickwin

Bosnia90

Sehr geehrtes Quickwin-Team,

ich habe am 17. April 2025 meinKonto bei Quickwin eröffnet undden Willkommensbonus inAnspruch genommen. Dazuhabe ich eine Einzahlung inHöhe von 107 Euro getätigt.

Im Laufe der Zeit habe ichsowohl Gewinne als auchVerluste erzielt und erreichteeinen Kontostand von 615 Euro.Ich habe die Bonusbedingungenfast erfüllt und insgesamt 507Euro von 1.070 Euro umgesetzt,was bedeutet, dass ich bereitsdie Hälfte des Wagers erfüllthabe.

Heute, nach einer verlorenenWette, habe ich mich in meinKonto eingeloggt undfestgestellt, dass meinBonusgeld in Höhe von 615 Euroverschwunden ist, obwohl ichnoch 30 Tage Zeit hatte, um denBonus umzusetzen. Ich habeden Bonus auch nichteigenständig storniert, da ichkeinen Grund dafür gesehenhabe, solange ich 615 Euro aufmeinem Konto hatte.

Ich bitte Quickwin, mir dasBonusgeld in Höhe von 615 Eurowieder bereitzustellen undmeinen Kontostand auf denvorherigen Standzurückzusetzen.

Vielen Dank für IhreUnterstützung.

Konto bei Quickwin

Bosnien90

Dear Bosnien90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To help us understand what happened and to move forward with your case, could you please clarify the following:

• Timing:

On what date and at approximately what time did you first notice the bonus funds were missing?

• Notifications:

Did you receive any emails, SMS messages, or in-platform notifications from Quickwin regarding the bonus being canceled or adjusted?

• Support Correspondence:

Have you contacted Quickwin’s customer support about this issue? If so, please share any replies or reference numbers you were given.

• Bonus Details:

Can you confirm the exact name or code of the welcome bonus you claimed and the URL or location of the terms and conditions you agreed to?

• Bonus Type:

Is this bonus restricted to sports bets only, or does it apply to other casino games as well?

Please feel free to forward any relevant communication—including screenshots, emails, or chat transcripts—to petronela.k@casino.guru for our review. Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Ladies and Gentlemen

1.The money has been missing since Friday, April 25th.

I know that it was gone since that day because I placed a bet on April 25th and the money disappeared (you can see that on the screen).

2.I have not received anything from Quickwin regarding the cancellation of the bonus.

3.I contacted customer support and received my credit of 615 euros back in the form of a 615 bonus.

The problem with the bonus was that I would have to wager the €615 10 times to get to €6,150. With my €615 bonus at the time, I would have had to wager a total of €1,050, which meant I was almost done. I did get a response from them, but the wagering was impossible. Getting the €615 to €6,150 is significantly more difficult.

The money was credited back to me and withdrawn from my betting account today. It's really not fun anymore, and I'm starting to feel really annoyed.

(See Appendix)

4. I took the welcome bonus on April 17. I deposited €107 and was supposed to wager €1,070. I had already wagered €615 before it was all gone. (See attachment)

5.The welcome bonus I played was suitable for sports betting.

I hope I get my money back

Nice evening

Amar M****

I sent the photos to the corresponding email

Sehr geehrte Damen und Herren

1.Das Geld hat seit Freitag dem 25 April gefehlt.

Ich weiß das es seit dem Tag weg war aus dem Grund das ich am 25ten April eine Wette platziert habe und das Geld daraufhin verschwunden war ( das sehen Sie auch auf dem Screen)

2.Von Quickwin habe ich bezüglicher Stornierung des Bonuses Nix erhalten.

3.Ich hab den Kundensupport kontaktiert und daraufhin meine Gutschrift von 615 Euro in Form von 615 Bonus zurückbekommen.

Das Problem vom Bonus war das ich die 615 Euro 10mal umsetzen müsste um damit auf 6150 Euro zukommen. Bei meinen damals 615 Euro Bonus hätte ich insgesamt 1050 Euro umsetzen müssen und war somit fast fertig. Ich hab zwar eine Reakiton von denen bekommen doch eine unmögliche Unsetzung. Die 615 Euro auf 6150 zu bringen ist deutlich schwerer.

Das Geld wurde mir zurückgeschrieben und heute wieder von meinem Wettkonto genommen. Langsam ist es echt kein Spaß mehr und ich fühle mich langsam echt genervt.

(Siehe Anhang)

4.Ich hab den Willkommensbonus am 17April genommen. Habe 107 Euro eingezahlt und hätte 1070 Euro umsetzen müssen. Ich hab schon 615 Euro umgesetzt gehabt bis alles weg war. (Siehe Anhang)

5.Der von mir gespielt Willkommensbonus war für Sportwetten geeignet.

Ich hoffe ich Kriege mein Geld zurück

Schönen Abend 

Amar M****

ich hab die Fotos auf die dazugehörige email geschickt

Hi Bosnien90,

Thank you for the detailed information regarding your experience with Quickwin.

It appears that the casino canceled your initial bonus and reinstated the €615 as a new bonus with a higher wagering requirement. While this change is not ideal, such adjustments are within the casino's discretion, provided they adhere to their terms and conditions.

To assist you further, could you please confirm:

1. Have you already started wagering the new €615 bonus?
2. If not, you might have the option to cancel this bonus and request a refund of your deposit, assuming no wagering has occurred.

Please note that if the bonus wagering has commenced, canceling the bonus may result in the forfeiture of any associated winnings.

If you decide to cancel the bonus and request a refund, I recommend contacting Quickwin's customer support directly to discuss this option.

Feel free to reach out if you need further assistance or clarification.

Ladies and Gentlemen

1. I started to use the bonus of 615 euros, but Quickwin canceled it after 5 days, which I didn't understand either.
2. I would simply like my stake back or Quickwin to reset the bonus to the previous level

Sehr geehrte Damen und Herren

1. Ich hab angefangen den Bonus von 615 Euro umzusetzen dieser wurde von Quickwin nach 5 Tagen wieder storniert was ich auch nicht verstanden habe
2. ich würde gerne einfach meinen Einsatz zurück wollen oder das Quickwin mir den damaligen Bonus auf dem damaligen Stand zurücksetzt

Hi Bosnien90,

Thank you very much for your update.

1. Have you received any additional communication from QuickWin after April 27th, when they informed you that the sports betting bonus was restored?
2. Did the casino provide any reason or explanation for canceling the €615 bonus after five days?

Thank you.

Hello everyone

1. After April 27th I received advertising from Quickwin via email
2. I didn't get any answer as to why my bonus was taken away

hallo zusammen

1. hab nachdem 27 April Werbung vom Quickwin bekommen per email
2. hab ich gar keine Antwort mehr darauf bekommen warum mein Bonus weggenommen wurde

Thank you very much, Bosnien90, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.m@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hi Bosnien90,

I've reviewed your case and understand the situation. I will contact the casino to facilitate a resolution. I'm inviting QuickWin Casino to join this conversation.

Dear all,

We are truly sorry for the situation.

We are currently looking into the request with the highest priority.

We appreciate your understanding and patience in this matter.

Best regards,

QuickWin team

Dear all,

We would like to inform you that your bonus has been recredited, and the associated wagering requirement is active. Please note that the wagering progress will not be visible in your account dashboard.

To check your current wager status, we kindly ask you to contact our Customer Support team directly. Once the wagering requirement has been successfully completed, you will be able to request a manual withdrawal, which our team will be happy to assist you with.

Best regards,

QuickWin Team

Thank you, QuickWin Casino team, for the update and help.

Dear Bosnien90,

Can you confirm that your bonus has been recredited?

Yes

Thanks

Ja

danke

Dear Bosnien90,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter

We’ve reopened this complaint at the request of Bosnien90.

Dear Bosnien90,

Could you please update us on the situation here?

Dear Bosnien90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Bosnien90,

As we haven't heard from you, your complaint will revert to its previous status of "resolved."