QuickWin Casino - El jugador experimenta fallas en el juego que afectan sus ganancias.

While I was playing Raging Rex 3 in bonus mode with 7 spins, I won 14 euros on my 4th spin. With three more big multiplier spins left, which could've netted me over 500 euros, the game suddenly froze and forced me out. Had it not glitched, my winnings would've been significantly larger. When I returned to the game, it generated a random dinosaur run, yielding me a mere 50 cents–a far cry from my original bonus earnings, which I never completed. I have since been experiencing continual game freezes during bonus wins, and particularly when I'm earning big profits, it boots me back to the lobby. Despite reporting these winnings and spin alterations, which have cost me upwards of 300 euros, possibly even 500, my money was never refunded. Given the rate at which I was playing, I'm positive I was on track to hit at least a 300-euro win. This issue is ongoing throughout gameplay and I suspect there might be some sort of scam behind this. I'm considering taking legal action as this concerns me of a possible fraud. I've played over 1,000 euros, but have only received 250 euros in return, which is minimal compensation.

Ενώ έπαιζα το Raging Rex 3 σε μπόνους με 7 σπινς στο 4* σπιν κερδίζω 14 ευρω και ενώ είχα αλλά 3 σπινς με μεγάλο συντελεστή κέρδους άνω των 500 ευρω ξαφνικά πάγωσε και με πέταξε έξω...Η νίκη θα ήταν πολύ μεγάλη..ξαναμπηκα στο παιχνίδι και μου έδωσε ένα τυχαίο τρέξιμο δεινοσαύρου με κέρδος 50 λεπτών καμία σχέση με το μπόνους το αρχικό που ειχα κερδίσει και δεν τελείωσε ποτε...συνεχίζει λοιπόν και από άλλες μαρτυρίες να παγωνει η οθόνη όταν κερδίζεις μπόνους και γενικά όταν είσαι σε.μεγαλο κέρδος να σε πετάει από το λόμπι...δεν γύρισαν ποτε τα χρήματα μου πίσω ύστερα από αναφορά που έκανα για αλλοίωση κέρδους και στροφών μπόνους με απώλεια πάνω από 300 ευρω σίγουρα αν όχι 500 σίγουρα ήταν 300 ευρω κέρδος με τον συντελεστή που έπαιζα...αυτό γίνεται συνεχώς καθόλου τη διάρκεια των παιγνίων..ίσως κρύβεται κάποια απάτη πίσω από όλο αυτό και θα κινηθώ με νομικά πλαίσια πλέον γιατί μυρίζομαι απατη.Εχω παίξει πάνω από 1.000ευρω οι επιστροφές είναι μολις 250 ευρω δηλαδη μηδαμινές

Dear georgopoulosg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

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Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear georgopoulosg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.