QuickWin Casino - El retiro del jugador se ha retrasado.

I deposited €44 via Mifinity on Monday without a bonus, I won €800 and respected the daily limit and requested a €500 withdrawal.

It is still being tested 2 days later.

I contacted support and they first said there would be delays with my payment service provider and when I asked how that could be when it was still being checked, they said there was a high volume of withdrawal requests at Quickwin and closed the chat. I am a bit worried because I have never had such experiences before.

Ich habe am Montag über Mifinity 44€ eingezahlt ohne Bonus, ich habe 800€ gewonnen und habe das tägliche Limit beachtet und eine 500€ Auszahlung beantragt.

es ist jetzt 2 Tage später immer noch in der Prüfung.

ich habe den Support kontaktiert und er sagte zuerst es würde Verzögerungen bei meinem Zahlungsdienstleister geben und als ich sagte wie das denn sein kann wenn es noch in der Prüfung liegt sagten sie es gebe ein hohes Aufkommen an Auszahlungsanträgen bei Quickwin und haben den Chat geschlossen, ich bin etwas beunruhigt, weil ich noch nie solche Erfahrungen gemacht

Dear Bademeisterrr, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

So after 7 days, nothing has arrived yet, I only get general phrases, I will answer your message so that the complaint does not expire and if nothing has arrived in 7 days, then I will contact you again

Also nach 7 Tagen ist immer noch nichts eingetroffen, bekomme nur allgemeine Floskeln, ich beantworte Ihre Nachricht, damit die Beschwerde nicht abläuft und wenn in 7 Tagen nichts kam, dann melde ich mich noch einmal

Dear Bademeisterrr, thank you for the updates! I will extend the timer for an additional 7 days. Please keep us informed about any developments.

I would close the complaint, they paid 13 days after the withdrawal request.

I will never play here again

Ich würde die Beschwerde einstellen, sie haben 13 Tage nach der Auszahlungsanfrage bezahlt.

nie wieder werde ich hier spielen

Dear Bademeisterrr,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru