QuickWin Casino - El retiro del jugador se retrasa.

Good afternoon.

I have 2 withdrawals pending since 13.11.2025 totaling 250€.

These amounts were earned in the normal way and there is no bonus associated with them.

My account is validated and I have made previous withdrawals without any problems. The amount was won on slots without access to bonuses.

Can you please help?

Thank you

Boa tarde.

Tenho 2 levantamentos pendentes desde 13.11.2025 no total de 250€.

Estes valores foram ganhos de forma normal não havendo qualquer bónus associado.

A minha conta encontra-se validada tendo inclusivamente feito levantamentos anteriores sem qualquer incómodo. O valor foi ganho em slots sem acesso a bónus.

Podem por favor ajudar?

Obrigado

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Dear Knotz12345, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with QuickWin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? 
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Good morning,

Here are the answers to your questions.

The last withdrawal was made on 07.11.2025 and credited to the account on 11.11.2025. You can see the attached screenshot

The method used to withdraw is always the same, i.e. bank transfer. I always deposit by mbway and withdraw by bank transfer.

The current status of the withdrawal is pending, i.e. it has been as required since the day I requested the withdrawals.

You can see the status of the withdrawal attached, as well as the history of withdrawals since 01.10.2025.

Can you help?

Thank you

Bom dia,

Segue resposta às questões.

O último saque foi efetuado no dia 07.11.2025 e creditado na conta dia 11.11.2025. Podem verificar screenshot em anexo

O método usado para levantar é sempre o mesmo, ou seja, transferência bancária. Depósito sempre por mbway e levanto por transferência bancária.

O status atual do levantamento é pendente, ou seja, está como requerido desde o dia em que solicitei os levantamentos.

Podem verificar o status do levantamento em anexo bem como histórico de levantamentos desde 01.10.2025.

Podem ajudar?

Obrigado

Boa tarde.

Hoje fui mais uma vez ao chat e mais uma vez a resposta foi a seguinte:

Chat started on 26 Nov 2025, 02:52 PM (GMT+0)

(02:52:24)*** Pedro joined the chat ***(02:52:24)Pedro

Levantamentos pendentes no valor total de 250€.

(02:52:34)*** Raya joined the chat ***(02:52:41)Raya

Hello! Welcome to Customer Support Service!

My name is Raya and I will be assisting you today.

(02:52:51)Raya

Kindly note, that at the moment you are connected to our English customer support, however, our chat uses auto-translate mode, therefore, please feel free to keep using your language!

Please keep in mind that some errors in translation may occur, but we hope this function will allow us to help you to the best of our ability.

(02:52:59)Raya

I am so sorry you had to deal with this problem. Let me take a look at how I can help you.

(02:53:06)Pedro

Ok obrigado

(02:54:52)Raya

Thank you for your patience, much appreciated!

Kindly be informed that Our Financial department is aware of your withdrawal delay, due to a lot of requests all of our payouts are delayed.

There is nothing to worry about, the withdrawal is coming through, it just might take a little longer than expected.

I am glad to inform you that everything seems good with your withdrawal. Please bear in mind that once it is completed, you will receive an email confirmation.

Your patience is highly appreciated !

(02:55:39)Pedro

Eu sei que o saque será processado. Hoje faz 14 dias desde que fiz o primeiro levantamento. Eu só quero que seja rápido, só isso

(02:55:58)Pedro

Eu também já fiz uma reclamação no casino guru sobre o vosso casino.

(02:56:32)Raya

I am really sorry for the delay. Rest assured, you will receive your withdrawal shortly. 

(02:56:39)Pedro

Ok obrigado

(02:57:02)Raya

Is there anything else I can help you with?

(02:59:17)*** Pedro left the chat ***

Este foi o chat que tive hoje com o casino em questão.

Por favor ajudem-me a resolver isto.

Dear Knotz12345

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear Knotz12345,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from QuickWin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear QuickWin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Knotz12345,

We regret to learn about your situation.  

Following a review of your account in relation to your concerns, we would want to inform you that your withdrawal requests transactions were declined by the payment providers end.

However, we do see you have recently attempted a withdrawal request of 300 EUR, on December 5, 2025.

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

QuickWin Casino team.

Hello Everyone,

Thank you, QuickWin Casino, for your update and for providing clarification regarding the recent withdrawal attempt.

Knotz12345, I would like to ask you to help me understand the situation fully. In your original complaint, the disputed amount was €250, yet the casino mentions a new withdrawal request of €300 on December 5, 2025. Could you please clarify for me:

• whether you continued playing after submitting your complaint,
• whether your balance changed in the meantime,
• and which amount is still pending for withdrawal.

Your clarification will allow me to accurately monitor the case and ensure the casino processes everything correctly.

Thank you for your cooperation.

Good afternoon,

Initially it was the 250€ that I requested but as it took forever to transfer I canceled the withdrawal and earned another 50€ making the 300€ that I requested on 05.12.2025.

Thank you

Boa tarde,

Inicialmente foram os 250€ que solicitei mas como demoraram uma eternidade a transferir cancelei o levantamento e ganhei ainda mais 50€ fazendo os tais 300€ que pedi no dia 05.12.2025.

Obrigado

Hello Knotz12345,

Thank you very much for your explanation and for clarifying the situation. I will make the necessary adjustment to the disputed amount accordingly.

Please let me know once the funds have been received in your account, as this will allow me to successfully close the complaint.

Thank you again for your cooperation.

Good evening,

I'll let you know as soon as I have any new information.

Thank you

Boa noite,

Assim que tiver mais alguma informação nova aviso.

Obrigado

Dear Knotz12345,

thank you for your update. Just a friendly reminder that once a complaint is opened for a specific withdrawal, it’s best not to cancel it or continue playing, as this can complicate or delay the resolution.

I will continue to monitor your case and kindly ask you to update me once the funds are received.

Good afternoon,

I just logged into my account at the casino in question and as soon as I logged in I noticed that the amount was credited back to the casino account without any explanation whatsoever.

I've never had any problems at this casino other than this one.

Can you help with the casino?

Boa tarde,

Entrei agora na minha conta no casino em questão e assim que entrei na conta reparei que o valor foi creditado novamente na conta de casino sem qualquer tipo de explicação.

Nunca tive problemas neste casino sem ser desta vez.

Podem ajudar com o casino?

I went to chat and they said it was a technical fault. They told me to make a new one. I made a new survey.

Fui ao chat e responderam que foi por falha técnica. E disseram para fazer um novo. Fiz um novo levantamento.

Dear Knotz12345,

thank you for the clarification and for explaining what the casino support told you. Please keep me informed about how the new withdrawal progresses and kindly let me know once the funds are successfully credited to your bank account. I will continue to monitor your case in the meantime.

Dear Knotz12345,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon,

Everything is still the same at this casino. I still haven't received the amount in my account.

Can you try to help me with the casino in question?

Thank you

Boa tarde,

Continua tudo na mesma neste casino. Continuo sem receber o valor na conta.

Podem tentar ajudar com o casino em questão?

Obrigado

Good afternoon.

I've already received the amount in my account.

Thank you

Boa tarde.

Já recebi o valor na conta.

Obrigado

Dear Knotz12345,

thank you for your update. I understand the funds have still not appeared in your account. Just a reminder, withdrawals can sometimes take up to 14 days to reach your account. Please keep me informed if there are any changes from your side.

Dear QuickWin Casino,

could you please confirm whether the player’s latest withdrawal request is being processed correctly and if everything is in order? Any update or estimated timeframe would be appreciated.

Thank you both for your cooperation.

Good afternoon again.

Everything has been done correctly. Everything is fine with the casino in question. Thank you for everything.

Thank you

Boa tarde novamente.

Tudo está realizado corretamente. Já está tudo bem com o casino em questão. Obrigado por tudo.

Obrigado

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. A special thanks to QuickWin Casino for their assistance and support in resolving this matter efficiently.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Additionally, we kindly remind you that contacting us promptly when issues arise helps us resolve complaints faster and more efficiently.

Thank you in advance for your time.

Best regards,

Samuel

Casino Guru