QuickWin Casino - La cuenta del jugador ha sido cerrada y reabierta.

Quicken Casino - At the end of last year, it took months for my account to be blocked after I requested it. During that time, I lost a lot of money there.

After it was finally closed, I received an email a few months later saying my account was open again. Then I lost a lot of money again.

Quicken Casino - Ende letzten Jahres hat es Monate gedauert bis mein Konto nach Anfrage gesperrt wurde. In der Zeit habe ich dort viel Geld verloren.

Nachdem es dann endlich ausgeschlossen wurde habe ich ein paar Monate später eine Mail erhalten, dass mein Konto wieder offen sei. Dann hab ich wieder viel Geld verloren.

Dear 7Mclovin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Dear 7Mclovin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.