Rabetmx Casino - El retiro del jugador está retrasado y restringido.

At first, I played with the bonus. It asked me to make a 50 deposit, which I did so it would allow me to withdraw. Then it wouldn't let me and asked me to deposit 100, which I also did, and the same thing happened again. I made another deposit of 200, another of 100, one more of 50, and the last one was 500. According to the terms, withdrawals would be unlimited, but that wasn't the case. It won't let me withdraw more than 50 pesos, and I can't contact support either.

What I demand is that they return my money.

al principio jugué con el bono, me pidió hacer un depósito de 50 y lo hice para que me permitiera retirar, después no me dejó y me pidió depositar 100, también lo hice y volvió a pasar lo mismo, hice otro de 200, otro más de 100, uno más de 50 y el último fue de 500, según esto los retiros serían ilimitados pero no fue así, no me deja retirar más de 50 pesos y tampoco me puedo contactar con soporte

lo que yo exijo es que me devuelvan mi dinero

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rosam99,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me a date when you asked for a withdrawal?
• Did you successfully complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I was able to withdraw, but it only allows withdrawals of $50 pesos.

I tried to withdraw from August 23, 2026

If you successfully completed the verification

Si e podido retirar pero solo deja retirar $50 pesos

Intenté retirar desde el 23 de agosto del 2026

Si complete con éxito la verificación

Dear Rosam99,

Thank you very much for your clarification.

Could you please clarify the following:

• When you attempt to withdraw more than MXN 50, what exactly happens? Do you receive any error message or explanation?
• Could you please provide a screenshot showing the MXN 50 withdrawal restriction?
• Could you please clarify whether the casino specifically instructed you to make each of the additional deposits in order to unlock or increase your withdrawal limit? If yes can you please attach screenshots of your communication with casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Dear Rosam99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.