Rabetmx Casino - El retiro del jugador se retrasa y la cuenta está restringida.

I've been depositing money into the casino, first 50, then another 50, then 200, then 500, then 50, and it won't let me make any withdrawals. At first, I won money and it only let me withdraw 50. I withdrew 30, but it didn't show up in my bank account, which accumulated to 16,000 pesos. I kept playing and winning, but it never let me withdraw any amount. It says you have to be a VIP2 member to withdraw up to 50,000 pesos, but it requires a deposit of 1,000 to become a VIP2 member. The casino is Rabet, and their support isn't responding. I tried sending an email, but it bounced back. The money I deposited was to level up, but I never did. I just want to get my deposit back. I can't find any answers; I need help.

Estuve metiendo dinero al casino, primero 50, luego otros 50, luego 200, luego 500, luego 50, y no me deja hacer ningún retiro, al principio gané dinero y solo me dejaba retirar 50, retiré 30 y no se me reflejó en mi cuenta bancaria, a lo que se hizo un acumulado de 16,000 pesos pues continué jugando y seguía ganando, pero nunca me dejó retirar ninguna cantidad, dice que se tiene que ser VIP2 para retirar hasta 50,000 pesos, pero pide un depósito de 1000 para ser VIP2, el casino es Rabet, el soporte del casino no responde, intente enviar un correo y rebotó, el dinero que deposité fue para subir de nivel y nunca subió, solo quiero recuperar lo que deposité, no encuentro ninguna respuesta, necesito ayuda.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ferchis_btt, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue. To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Attila G.

Dear ferchis_btt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino has not resolved anything for me yet; I haven't received any response.

Aún no me ha resuelto nada el casino, no he tenido respuesta alguna.

Dear ferchis_btt,

Please allow me to ask you a few questions to clarify your situation:

• How much did you deposit in total?
• Can you provide any screenshots or records of your chats with the customer support agent?
• Have you submitted any identity documents to the casino for verification?
• Have you previously had any issues with this casino or others regarding withdrawals?

Thank you for your patience and cooperation.

850, I don't have the screenshots or records, because they never responded and I couldn't even leave messages, only with that casino, and please, I need my money 🫩, I haven't sent any documents, they never asked me for them

850, no tengo las capturas o registros, pues nunca respondieron ni siquiera podía dejar mensajes, solo con ese casino, y por favor, necesito mi dinero🫩, no he enviado ningún documento, nunca me lo pidió

Dear ferchis_btt, Thank you for your response. In your previous message, you mentioned that a deposit of 1,000 pesos is required to unlock your winnings. I would greatly appreciate it if you could clarify how you obtained this information. Additionally, if possible, could you please provide a screenshot of the communication from the casino indicating the need for additional deposits? Thank you for your cooperation.

Dear ferchis_btt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru