Rabona Casino - El jugador enfrenta problemas de retiro.

Hi I asked for a withdrawal of €500 and it was refunded to my game balance. I asked the live chat why it was refunded and they told me there was a technical problem. I still have an open withdrawal from yesterday of €500 and I would like to withdraw my other €2900 that are on the balance... but reading the forum I'm afraid I've been scammed. Do you have any advice for me? Thanks

Salve ho chiesto un prelievo di 500€ e mi é stato rimborsato sul saldo gioco. Ho chiesto al live chat perche é stato rimborsato mi dicono cé stato un problema technico. Ho ancora un prelievo aperto da ieri di 500€ e vorrei prelevare i miei altri 2900€ che sono sul saldo.. .ma leggendo il forum ho paura che sono stato truffato.. avete consigli per mé? Grazie

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Rabona Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Thank you for your patience, and stay safe.

Hi, yesterday they cancelled my withdrawal again and told me in the chat to try a bank transfer.

To date I have never been asked to verify myself. No, I have never made withdrawals in the past.

But I've always used the same credit card, obviously in my name.

I fear that they will also cancel my withdrawal by bank transfer.

Salve ieri mi hanno dinuovo annullato il prelievo e mi hanno detto alla chat di provare con un bonifico bancario.

Finoad oggi non mi é mai stato richiesto di verificarmi. No in passsato non ho mai fatto prelievi.

Pero ho sempre usato la stessa carta di credito intestata ovviamente a mé.

Temo che mi annullerano anche il prelievo con bonifico bancario.

Good morning today as a miracle they paid me the first 800€ via bank transfer. Now I wait for them to pay me my remaining winnings and then I will update you

Buongiorno oggi come miracolo mi hanno pagato i primi 800€ tramite bonifico bancario. Adesso aspetto che mi pagano i miei restanti soldi vinti e poi vi aggiorno

Hello,

I am glad to hear you have received your withdrawal.

Have you received the remaining funds as well, please?

Looking forward to your reply,

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear den8758,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina