Rabona Casino - El jugador solicita un reembolso tras pedir su autoexclusión.

Hello, I lost approximately €27,000 at Rabona Casino between May 2026 and August 2026, minus payouts.

According to my research, Rabona does not have a valid license in Germany. Furthermore, I explicitly requested a lifetime self-exclusion via email, whereupon my account was only "closed" for a short period. I was able to reactivate the account without any problems and continued to deposit large sums.

Is there a realistic chance of getting the money back from Rabona? What should I do personally?

Hallo, ich habe im Zeitraum Mai 2026 bis August 2026 abzüglich der Auszahlungen ca. 27.000€ bei Rabona Casino verloren.

lt. meiner Recherche verfügt Rabona in Deutschland über keine gültige Lizenz. Außerdem habe ich per Mail ausdrücklich einen lebenslangen Selbstausschluss gefordert, woraufhin mein Konto lediglich für einen kurzen Zeitraum „geschlossen" wurde. Ich konnte das Konto ohne Probleme wieder aktivieren und habe weiter hohe Summen eingezahlt.

Gibt es eine realistische Chance das Geld von Rabona zurückzufordern? Wie soll ich persönlich vorgehen?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication where you requested a permanent self-exclusion and any other related communication?
• Could you please share the communication where you asked your account to be reopened and any other related communication?
• Please share the information with timestamps to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email and, at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Rabona Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hoffe1899,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas