Rabona Casino - El saldo de la cuenta del jugador ha sido confiscado.

Hello,

I had around €500 in my Rabona account. Unfortunately, I was unable to log in for several months due to a personal health issue. When I returned to my account, I discovered that the entire balance had been removed due to inactivity.

I fully understand that there is a €5 monthly inactivity fee as stated in the terms and conditions. However, I never received any warning or notification that my entire balance would be deducted over time, and I was not aware that this process would continue automatically until reaching zero.

I contacted support and only received a standard reply, with no real consideration of my personal situation or any gesture of goodwill. I’m very disappointed, as I trusted the platform and was planning to return and play again.

I kindly ask Rabona to review this case and consider a refund — even partial — as a matter of fairness. I’m willing to continue using the site, but this experience has left me quite frustrated and discouraged.

Thank you in advance for looking into my case.

Dear Vincenzo244,

Thank you very much for submitting your complaint. I’m sorry to hear that your entire account balance was removed due to inactivity, especially during a period when you were facing personal health issues.

To better understand the situation and discuss it with Rabona, could you please clarify the following:

• When was the last time you logged into your Rabona account before the inactivity started?
• Did you receive any kind of notification from Rabona—either by email or within your account—about the inactivity charges being applied?
• Have you ever made a successful withdrawal from this account before?
• Could you confirm if your account was fully verified (KYC) before the inactivity began?

If you have any screenshots of your conversation with Rabona support or email correspondence, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Vincenzo244,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru