Rabona Casino - La retirada del jugador se ha retrasado y cancelado.

Hi,

Problem started on 27 March.I requested withdraw of 500e.

After 20 days of waiting I strated asking,and answers was all the time same.Delay,tech problems etc etc.

And then suddenly they just cancelled my request after 50 days of waiting.

They said,that was me?! So they play very dirty..and they removed neteller as options for withdraw.So I tried to make crypto withdrawal,and waiting from 22 May, nothing happening.

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Dear Miroslav1122,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

I had successfull withdrawals before .last successful was on 27th March.

Im fully verified.

I accumulated winnings without any bonuses.

Thank you for your answer.

Could you let us know when you made your last successful withdrawal and how long it took to be processed?

Were you able to withdraw successfully using a crypto payment before?

Did you reach out to the casino about your pending withdrawals? Please post screenshots of your communication with customer support here.

Last successful withdraw was at 27th march,and waiting time was around 3 weeks.That was waiting times for every previous withdraw.

I never had successfull crypto withdrawal, because I used netteler before,but rabona removed netteler for withdraw option.

As you can see in the screenshot,they always giving the same answers,and of course nothing happen later.

Dear Miroslav1122

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin L., (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello Miroslav1122,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Rabona Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Does the issue stem from the fact that Neteller was removed as a payment option? Are you able to to approve the player's withdrawal by crypto instead? In case there are any other circumstances preventing the withdrawal from proceeding, please let us know.

Thank you in advance for providing us with your view of the issue.

I received payment.

Thanks a lof for casino guru crew,amazing job.

Will recommend to everyone who's has this type of the problem.

Thanks

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Miroslav1122,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martin