Rabona Casino - Se ha retrasado el pago de las ganancias del jugador.

On February 24, 2026, at 3:07 AM, I initiated a withdrawal of €450.00 from Rabona (operator: Araxio Development NV). According to the casino's terms and conditions (section 6.14), the processing time is a maximum of 3 business days.

Although I received written confirmation on February 25, 2026, that the payout would be processed that day, the status remains unchanged. My latest deadline of 12:00 PM today, February 26, 2026, was met with only standard phrases from support ("high volume"), identical to those used in my last payout.

Since the casino is deliberately ignoring its own deadlines and promises, I request CasinoGuru's intervention to secure the release of my rightful balance.

Ich habe am 24.02.2026 um 03:07 Uhr eine Auszahlung in Höhe von 450,00 € bei Rabona (Betreiber: Araxio Development N.V.) veranlasst. Laut den AGB des Casinos (Punkt 6.14) beträgt die Bearbeitungszeit maximal 3 Werktage.

Obwohl mir am 25.02.2026 schriftlich bestätigt wurde, dass die Auszahlung im Laufe des Tages erfolgt, ist der Status weiterhin unverändert. Auf meine letzte Fristsetzung bis heute, den 26.02.2026 um 12:00 Uhr, reagierte der Support lediglich mit Standardfloskeln („hohes Aufkommen"), die bereits bei meiner letzten Auszahlung identisch verwendet wurden.

Da das Casino seine eigenen Fristen und Zusagen vorsätzlich missachtet, bitte ich CasinoGuru um Vermittlung, um die Freigabe meines rechtmäßigen Guthabens zu erwirken.

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Dear Bosanka97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update March 2nd: The casino canceled my €450 withdrawal today, citing a 'technical error'. I did not cancel the withdrawal myself. My account is verified. I request that pressure be put on the operator.

Update 02.03.: Das Casino hat meine Auszahlung von 450 € heute mit der Begründung eines ‚technischen Fehlers‘ storniert. Ich habe die Auszahlung nicht selbst abgebrochen. Mein Konto ist verifiziert. Ich bitte um Druck auf den Betreiber.

Dear Bosanka97,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Casino Guru Team,

Thank you for your inquiry.

Unfortunately, there is no positive development; on the contrary, the payout was marked as "failed" by the casino, and the money was credited back to my gaming account.

I did not provide any incorrect data and the casino gave no reason for the cancellation.

This appears to be a delaying tactic. I therefore kindly request that you contact Rabona directly to clarify this matter.

I would like my money paid into my account.

Thank you so much for your support!

Best regards,

Bosanka97

Sehr geehrtes Casino-Guru-Team,

vielen Dank für Ihre Nachfrage.

Leider gibt es keine positive Entwicklung, im Gegenteil: Die Auszahlung wurde vom Casino als „fehlgeschlagen" markiert, und das Geld wurde wieder auf mein Spielkonto zurückgebucht.

Ich habe keine fehlerhaften Daten angegeben und es gab seitens des Casinos keine Begründung für den Abbruch.

Es scheint eine Verzögerungstaktik zu sein. Ich bitte Sie daher höflich, nun direkt Kontakt mit Rabona aufzunehmen, um diesen Fall zu klären.

Ich möchte mein Geld auf mein Konto ausgezahlt bekommen.

Herzlichen Dank für Ihre Unterstützung!

Mit freundlichen Grüßen,

Bosanka97

Dear Casino Guru Team,

I must express my disappointment with how things have gone so far.

It is more than contradictory that you, as an intermediary, judge the delaying tactics of casinos, but completely ignore your own "intended timeframes" and timers.

Almost 10 days have passed since I submitted my complaint, and no human reviewer has individually examined the case.

Instead, I'm receiving automated bot requests, even though I attached all the relevant evidence (screenshots of the cancellation) days ago. The fact that a new 7-day timer has now been set after my response is simply embarrassing for a portal with your reputation.

Due to your inaction, I felt compelled today, March 8, 2026, to manually request the payout from the casino again.

I now expect immediate personal feedback from an employee and active mediation in this case.

Best regards,

Bosanka97

Sehr geehrtes Casino-Guru-Team,

ich muss meiner Enttäuschung über den bisherigen Ablauf Ausdruck verleihen.

Es ist mehr als widersprüchlich, dass Sie als Vermittler über die Verzögerungstaktiken von Casinos urteilen, aber selbst Ihre eigenen „vorgesehenen Zeitrahmen" und Timer komplett ignorieren.

Seit Einreichung meiner Beschwerde sind fast 10 Tage vergangen, ohne dass sich ein menschlicher Prüfer den Fall individuell angesehen hat.

Stattdessen erhalte ich automatisierte Bot-Anfragen, obwohl ich alle relevanten Beweise (Screenshots der Stornierung) bereits Tage zuvor beigefügt hatte. Dass nach meiner Antwort nun erneut ein 7-Tage-Timer gesetzt wird, ist schlichtweg peinlich für ein Portal mit Ihrem Anspruch.

Aufgrund Ihrer Untätigkeit habe ich mich heute, am 08.03.2026, dazu gezwungen gesehen, die Auszahlung beim Casino erneut manuell zu beantragen.

Ich erwarte nun umgehend eine persönliche Rückmeldung eines Mitarbeiters und eine aktive Vermittlung in diesem Fall.

Mit freundlichen Grüßen,

Bosanka97

Dear Bosanka97,

I would like to clarify the timer you mentioned. It does not mean your complaint is being ignored or handled by a bot. The timer is simply part of our system that helps us manage the workflow while handling hundreds of complaints at the same time.

Because of this, replies may sometimes take longer, especially on busier days. The timer ensures each party has enough time to respond and that cases are handled in an organized manner.

Please rest assured that your complaint is being reviewed by a real person. I am personally examining your case and the information you have provided.

Karla

Dear Bosanka97, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bosanka97,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla