Rajabets Casino - El retiro del jugador se ha retrasado debido a problemas de verificación.

I played casino games on Rajabets and won a significant amount of money. However, I have been facing continuous problems with my withdrawal requests since 29 April.

Whenever I submitted a withdrawal request, it remained pending for several days. When I contacted live chat support, they repeatedly told me that the payment would be received soon. They also claimed that the funds had already been deducted from their side, but due to bank server issues there was a delay in processing.

Three days ago, they informed me that my account needed verification before my withdrawal could be processed. They requested several documents, and I submitted all the required documents immediately. However, my verification has still been pending for the last 3 days without any update.

Overall, I have been struggling to receive my withdrawal since 29 April, and I am very concerned about the delay and lack of proper resolution from the casino side.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear abul608,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you provided all the required verification documents as soon as possible and in the correct format?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello Petra, thank you for your reply.

1) I have successfully received withdrawals many times in the past.

2) Yes, I uploaded all the documents they requested. I submitted the front and back photos of my Aadhaar card, along with a selfie where I was holding my ID and a piece of paper with "RAJABETS" and the current date written on it. I submitted the selfie exactly as requested.

3) I accumulated my winnings without using any bonus.

Thank you for your reply and for providing the previous details, abul608.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you provide any additional communication you had with the casino regarding the status of your verification apart from your initial submission? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Hii Petra,

I hope you are doing well.

All replies to your questions are following.

1) Last Withdrawal requested on 1st may 2026 and received in my bank account on 4th may 2026

2) I choose Bank transfer (IMPS). It was same one I used previously.

3) My all pending withdrawals were cancelled after my last withdrawal and I was informed that I have to complete account verification. I sent requested documents but my verification is still pending. I have attached my transaction history of withdrawal.

4) They give always same prepared template replies without considering the issue. Contact their live chat support is meaningless.

Dear Petra,

I am surprised that in your recent post, you did not ask even once about my account verification status, even though I clearly mentioned it in my complaint.

Rajabets requested certain documents for account verification, and I submitted all of them on 08 May 2026. Since then, my account verification has still been pending without any update.

Note:- Transaction history of Withdrawals have been sent to your Email address.

Dear Petra

I played casino game(European roulette) and slot games.

Fortunately I have gained my winnings.

Now the total amount is 1290755 INR

Dear abul608

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear abul608,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Rajabets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear All,

The verification of the documents I uploaded has now been completed, and their status is showing as "Approved."

However, my withdrawals are still blocked.

Rajabets had requested documents selfie and identity card(Front and back), and after 20 days those documents have finally been verified.

I also contacted Rajabets live chat support, and they asked me to upload 6 months’ bank statements for the bank accounts I used on Rajabets. I have now uploaded the 6 months’ statements for both of my bank accounts.

At this point, I am hoping that this issue will be resolved as soon as possible.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Rajabets,

Please reply as soon as possible.

Dear All,

Let us check this matter.

Regards,

Team Rajabets

Dear All,

The documents that the user has provided are waiting for an update by the authorized departments end. We are in contact for the results, we will inform according to the result of the current process.

For any further query please reach out to support@rajabets.com

Regards,

Team Rajabets

Dear Rajabets,

Thanks for your response. Please solve this issue as soon as possible.

Dear All,

The documents that the user has provided are waiting for an update by the authorized departments end. We are in contact for the results, we will inform according to the result of the current process.

For any further query please reach out to support@rajabets.com

Regards,

Team Rajabets

Rajabets, you have already taken far too long to complete this verification process, and the continued delays make no sense at this point.

I have provided all the requested documents and fully cooperated with every verification request. This excessive delay is unreasonable and completely unacceptable.

Please complete the review and verification process without any further delay.

Dear abul608,

I sincerely appreciate your patience as the casino verifies your documents. Unfortunately, the casino is unable to meet with you in person, but please be assured that they will keep us informed of any updates.

Dear Jana

Thank you for your response.

However, I would like to ask whether it is really normal for a withdrawal to remain blocked for 52 days and for a verification process to continue for 45 days.

Your reply makes it seem as though this delay is completely normal. After such a long time, do I not have the right to ask the casino why the process is taking so long and request that they handle it more quickly?

I have fully cooperated with every request, submitted all required documents, and patiently waited throughout this process. Therefore, I do not believe it is unreasonable for me to ask for clear explanations regarding these delays.

To be honest, your response makes it seem as though I have done something wrong simply by questioning the excessive delay. I am concerned that responses like this may unintentionally allow the casino to take advantage of the situation and continue delaying this case instead of providing a clear resolution.

I would appreciate it if the focus remained on the unusually long delays and on obtaining a clear update from the casino regarding the completion of my verification and withdrawal process.

Dear All,

My account verification has been completed today, and the withdrawal option has also been unblocked.

Once my account is fully back to normal and functioning as it did before, I would like to close this complaint.

Thank you to everyone involved in helping resolve this issue.

Dear All,

It is reported that the users documents were already verified and the process is completed. For any other query, please contact us at support@rajabets.com.

Regards,

Team Rajabets

Dear All,

After my verification was completed, Rajabets removed almost all of the withdrawal methods from my account.

Before the verification process, I had multiple withdrawal options available. However, after the verification was completed, those options disappeared. Occasionally, only one withdrawal option becomes available, and it allows a maximum withdrawal of only INR 50,000 per transaction.

Although my daily withdrawal limit is INR 100,000, Rajabets is not providing any withdrawal option that allows me to use my full daily limit. I believe these withdrawal methods were intentionally removed after my verification.

Over the past four days, only INR 40,000 has been successfully processed. At the moment, I still have a withdrawal request of INR 50,000 pending, and I have no idea when it will be processed. Even when Rajabets allows me to make a withdrawal, the amount is heavily restricted, and instead of processing it within 24 hours, they are taking up to three days.

I respectfully request that Rajabets restore my account to the same condition it was in before the verification process, including all of my previous withdrawal methods.

Until my account is fully restored to its previous state, I cannot consider this complaint to be resolved.

Dear All,

It is reported that the users documents were already verified and the process is completed. For any other query, please contact us at support@rajabets.com.

Regards,

Team Rajabets

Dear All

My verification has been completed, but Rajabets is still allowing me to withdraw only a maximum of INR 50,000 at a time, and even those withdrawals are taking 5–6 days to process.

One of my withdrawal requests has already been pending for more than 63 hours. I consider this completely unfair.

The Rajabets representative has replied here, but they have not addressed any of the issues I have already raised regarding the problems I have been facing after my verification was completed.

I kindly request the Rajabets representative to respond specifically to these issues and restore my account to the same condition it was in before the verification process, so that I can use my account normally again.

Dear abul608,

We kindly ask if you could keep us informed once you have received the funds from the casino. We greatly appreciate your continued support and assistance. Thank you!

Rajabets is taking 5 to 6 days to complete a single withdrawal, which I find completely unfair.

Before the verification process, my withdrawals were usually completed within 24 hours. However, after the verification was completed, the withdrawal process has become significantly slower, and my account is no longer functioning as it did before.

As shown in the attached screenshot, my withdrawal has been showing "Waiting" since 02/07/2026, and it is still pending.

Until my account is fully restored to the same condition it was in before the verification process, I will not consider this complaint to be resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear abul608,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana